酒店英语听说强化教程(第4版实训导向型旅游外语教材十三五职业教育国家规划教材) 9787563742356
全新正版 可开票 支持7天无理由，不清楚的请咨询客服。
￥ 35.1 7.3折 ￥ 48 全新
库存3件
浙江嘉兴
认证卖家担保交易快速发货售后保障
作者韩雪 编
出版社旅游教育出版社
ISBN9787563742356
出版时间2021-05
装帧平装
开本16开
定价48元
货号31166321
上书时间2024-01-22
- 最新上架
商品详情
- 品相描述：全新
- 商品描述
-
目录
Part Ⅰ?Front Office Department
前厅篇
Unit One Room Reservation 客房预订 / 2
Lesson 1 Types of Hotel Accommodations 客房种类 / 2
Lesson 2 An FIT Reservation 散客预订 / 4
Lesson 3 A Group Reservation 团体预订 / 6
Lesson 4 Room Overbooking 客房超额预订 / 8
Lesson 5 Revising the Reservation 变更预订 / 10
Lesson 6 Deposit Required 预付定金 / 12
Unit Two Hotel Check-in 酒店入住登记 / 14
Lesson 7 Working as a Receptionist 做一名前台接待员 / 14
Lesson 8 Checking in Guests with Reservations 预订客人入住登记 / 16
Lesson 9 Checking in a Group 团队入住登记 / 18
Lesson 10 Checking in Walk-in Guests 无预订客人入住登记 / 20
Lesson 11 Dealing with Check-in Disputes 处理入住登记纠纷 / 22
Lesson 12 A Suite 套房 / 24
Unit Three Concierge Service 礼宾服务 / 26
Lesson 13 Hotel Facilities 酒店设施 / 26
Lesson 14 Bellboy Service 行李生服务 / 28
Lesson 15 Running Errands for Guests 为客人办事 / 30
Lesson 16 Introducing Hotel Facilities 介绍酒店设施 / 32
Lesson 17 Hiring a Taxi 租车服务 / 34
Lesson 18 Tour Plans 旅行计划 / 36
Unit Four Guest Service Center 宾客服务中心 / 38
Lesson 19 Working as a Telephone Operator 做一名电话接线员 / 38
Lesson 20 Making DND 设置“请勿打扰”服务 / 40
Lesson 21 Making a Long-distance Call 拨打长途电话 / 42
Lesson 22 Making an In-house Phone Call 拨打内部电话 / 44
Lesson 23 A Morning Wake-up Call 叫醒服务 / 46
Lesson 24 A Package 快件 / 48
Unit Five Handling Guest Complaints 处理宾客投诉 / 50
Lesson 25 How to Deal with Complaints 如何处理投诉 / 50
Lesson 26 Relocating Guests 换房间 / 52
Lesson 27 Complaints about Food and Service 对食品及服务的投诉 / 54
Lesson 28 Handling Complaints about Laundry 处理洗衣服务的投诉 / 56
Lesson 29 Missing Valuables 贵重物品遗失 / 58
Lesson 30 Restaurant Complaints 餐厅投诉 / 60
Unit Six Checking Out 结账离店 / 62
Lesson 31 Working as a Cashier 做一名收银员 / 62
Lesson 32 Paying Hotel Bill in Cash 现金付账 / 64
Lesson 33 Paying Hotel Bill by Credit Card 信用卡付账 / 66
Lesson 34 Paying Hotel Bill with Traveler’s Checks 旅行支票付账 / 68
Lesson 35 Mistakes on the Hotel Bill 账单错误 / 70
Lesson 36 Checking Out 离店结账 / 72
Part Ⅱ?Housekeeping Department
客房篇
Unit Seven Room Cleaning 客房清扫 / 76
Lesson 37 The Hotel Guest Room 酒店客房 / 76
Lesson 38 Postponing Room Cleaning 推迟客房打扫服务 / 78
Lesson 39 Helping Guests with Special Requests
帮助有特殊需求的客人 / 80
Lesson 40 Turn-down Service 开夜床服务 / 82
Lesson 41 An Improperly Cleaned Room 未被打扫干净的房间 / 84
Lesson 42 Room-Cleaning Service 客房清洁服务 / 86
Unit Eight Laundry Service 洗衣服务 / 88
Lesson 43 The Laundry List 洗衣单 / 88
Lesson 44 Regular Laundry Service 常规洗衣服务 / 90
Lesson 45 The Express Laundry Service 快洗服务 / 92
Lesson 46 Misdirected Laundry 衣物分送错误 / 94
Lesson 47 Laundry Damage 送洗衣物受损 / 96
Lesson 48 Mending Service 织补服务 / 98
Unit Nine Guests’ Requests 客人的需求 / 100
Lesson 49 Being Friendly and Helpful 友爱助人 / 100
Lesson 50 Obtaining Items 借用物品 / 102
Lesson 51 Internet 因特网 / 104
Lesson 52 Meeting Requirements 满足客人需求 / 106
Lesson 53 Dealing with Emergencies 处理突发事件 / 108
Lesson 54 Helping Guests 帮助客人 / 110
Unit Ten Repair and Maintenance Service 维修服务 / 112
Lesson 55 How May I Help You? 我能帮您吗? / 112
Lesson 56 The Toilet Won’t Work 抽水马桶有问题 / 114
Lesson 57 A Problem with the Air-conditioner 处理空调问题 / 116
Lesson 58 The Bathroom Floor Is Flooded 卫生间地面严重积水 / 118
Lesson 59 We Are Very Sorry 我们深表歉意 / 120
Lesson 60 A Guest with a Laptop 携带笔记本电脑的客人 / 122
Part Ⅲ?Food & Beverage Department
餐饮篇
Unit Eleven Restaurant Reservation & Welcoming Guests 餐饮预订及迎宾 / 126
Lesson 61 Greeting Guests 迎宾 / 126
Lesson 62 Booking a Private Room 预订包房 / 128
Lesson 63 Banquet Reservation 宴会预订 / 130
Lesson 64 Seating Guests 迎宾入座 / 132
Lesson 65 Our Restaurant Is Full 餐位已满 / 134
Lesson 66 Booking a Family Dinner 预订家宴 / 136
Unit Twelve At the Chinese Restaurant 在中餐厅 / 138
Lesson 67 Chinese Cuisine 中国菜系 / 138
Lesson 68 Taking Orders 点菜 / 140
Lesson 69 Sichuan Cuisine 川菜 / 142
Lesson 70 Misdirected Service 上错菜 / 144
Lesson 71 Signing the Bill 签单 / 146
Lesson 72 Hot Pot 火锅 / 148
Unit Thirteen At the Western Restaurant 在西餐厅 / 150
Lesson 73 Working in F&B Department 在餐饮部工作 / 150
Lesson 74 Buffet Service 自助餐 / 152
Lesson 75 American Breakfast 美式早餐 / 154
Lesson 76 Dinner à la Carte 零点服务 / 156
Lesson 77 One Bill or Separate Bills? 分单还是合单？ / 158
Lesson 78 Eating at a Japanese Restaurant 在日式餐厅就餐 / 160
Unit Fourteen At the Bar 在酒吧 / 162
Lesson 79 What Would You Like to Drink? 您想喝点什么？ / 162
Lesson 80 A Glass of Fresh Orange Juice 一杯鲜橙汁 / 164
Lesson 81 A Cup of Cappuccino 卡布奇诺咖啡 / 166
Lesson 82 Recommending Drinks 推荐酒水 / 168
Lesson 83 Trying Local Beer 品尝当地啤酒 / 170
Lesson 84 Happy Hour 欢乐时光 / 172
Unit Fifteen Room Service 客房送餐服务 / 174
Lesson 85 Room Service 客房送餐服务 / 174
Lesson 86 Ordering Breakfast by Phone 电话点餐 / 176
Lesson 87 A Fruit Platter 水果盘 / 178
Lesson 88 Room Service Delay 送餐服务延迟 / 180
Lesson 89 A Birthday Party 生日聚会 / 182
Lesson 90 No Room Service 无送餐服务 / 184
Part Ⅳ?Miscellaneous Departments
其他部门篇
Unit Sixteen Business and Entertainment Services 商务及康乐服务 / 188
Lesson 91 At the Fitness Center 在健身俱乐部 / 188
Lesson 92 At the Swimming Pool 在游泳池 / 190
Lesson 93 At the Hotel Shop 在酒店商场 / 192
Lesson 94 At the Business Center 在商务中心 / 194
Lesson 95 Convention Service 会议服务 / 196
Lesson 96 At the Gym 在健身房 / 198
Appendix
附 录
Exercise Keys 练习答案 / 202
Tape Scripts 录音材料 / 226
内容摘要
本教材按酒店部门和工作流程展开内容编写，共16个单元，每6课一个单元，共96课，涵盖了前厅部、客房部、餐饮部和其他部门的工作内容。前厅篇包括1~6单元，分别是预订、入住、礼宾、宾客服务中心、投诉和结账；客房篇包括7~10单元，包括客房清扫、洗衣服务、客人的需求和维修服务；餐饮篇为11~15单元，迎宾预订、中餐、西餐、酒吧以及送餐服务；第16单元为其他部门的内容总汇，包含健身、购物和会展等内容。
— 没有更多了 —
以下为对购买帮助不大的评价