Crucial Conversations: Tools for Talking When Stakes Are High

50 1.6折 311.5 九品

仅1件

上海浦东

认证卖家担保交易快速发货售后保障

作者Kerry、Joseph、Ron、Al Switzler 著

出版社Mcgraw-Hill

出版时间2011-08

装帧精装

货号A5-

上书时间2024-05-01

已实名已认证进店收藏店铺

【内容简介】: ThefirsteditionofCrucialConversationsexplodedontothesceneandrevolutionizedthewaymillionsofpeoplecommunicatewhenstakesarehigh.Thisneweditiongivesyouthetoolsto:

Prepareforhigh-stakessituations
Transformangerandhurtfeelingsintopowerfuldialogue
Makeitsafetotalkaboutalmostanything
Bepersuasive,notabrasive

KerryPatterson,JosephGrenny,RonMcMillan,andAlSwitzlerarecofoundersofVitalSmarts,aninnovatorincorporatetrainingandorganizationalperformance.
【作者简介】: KerryPatterson,JosephGrenny,RonMcMillan,andAlSwitzlerarecofoundersofVitalSmarts,aninnovatorincorporatetrainingandorganizationalperformance.
【目录】: ForewordXI
AcknowledgmentsXV
Ch.1What'saCrucialConversation?AndWhoCares?1
Ch.2MasteringCrucialConversations:ThePowerofDialogue17
Ch.3StartwithHeart:HowtoStayFocusedonWhatYouReallyWant27
Ch.4LearntoLook:HowtoNoticeWhenSafetyIsatRisk45
Ch.5MakeItSafe:HowtoMakeItSafetoTalkaboutAlmostAnything65
Ch.6MasterMyStories:HowtoStayinDialogueWhenYou'reAngry,Scared,orHurt93
Ch.7StateMyPath:HowtoSpeakPersuasively,NotAbrasively119
Ch.8ExploreOthers'Paths:HowtoListenWhenOthersBlowUporClamUp141
Ch.9MovetoAction:HowtoTurnCrucialConversationsintoActionandResults161
Ch.10PuttingItAllTogether:ToolsforPreparingandLearning179
Ch.11Yeah,But:AdviceforToughCases193
Ch.12ChangeYourLife:HowtoTurnIdeasintoHabits215
Endnotes229
Index231