酒店实务英语辅导用书梁悦//刘朝阳对外经济贸易大学出版社

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作者梁悦//刘朝阳

出版社对外经济贸易大学出版社

ISBN9787566300232

出版时间2011-07

装帧平装

开本其他

定价23元

货号1200106865

上书时间2023-03-23

已实名已认证进店收藏店铺

商品描述: 目录
Module 1 Front Office
Part 1 Room Reservation
Part 2 Concierge Service
Part 3 Check in
Part 4 Dealing with Complaints
Part 5 Cashier Service

Module 2 Housekeeping
Part 1 Showing the Room
Part 2 Cleaning the Room
Part 3 Laundry Service
Part 4 Room Service
Part 5 Personalized Housekeeping Service
Part 6 Dealing with Emergencies

Module 3 Food and Beverage
Part 1 Taking Restaurant Reservations
Part 2 Seating the Guests
Part 3 Taking Orders
Part 4 Services during the Meal
Part 5 Bar Services

Module 4 Health and Recreation Club
Part 1 Beauty Salon
Part 2 Gym
Part 3 Sauna Bath and Spa
Part 4 Swimming, Golf and Karaoke

Module 5 Business Center
Part 1 Secretarial Services
Part 2 Convention Services

Module 6 Other Services in the Hotel
Part 1 Depositing Luggage
Part 2 Shopping
Key to the Exercises in the Textbook
Key to the Activities

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