内容简介: 《酒店实务英语》以行动导向理论为指导,从酒店工作过程与典型的工作任务出发,以酒店实务为视点,创建基于行动领域的学习情境,组织教学内容,以期让学习者通过课程学习,建构其酒店服务情境下的英语交际能力。该教材遵循职业针对性、岗位实用性、实践可操作性原则,优化实训课程结构和内容;方便教师使用以学生为中心,教学做合一、理论与实施合一、工学结合的教学模式,开展酒店实务英语教学。 目录: Module 1 Front Office Part 1 Room Reservation Part 2 Concierge Service Part 3 Check in Part 4 Dealing with Complaints Part 5 Cashier Service
Module 2 Housekeeping Part 1 Showing the Room Part 2 Cleaning the Room Part 3 Laundry Service Part 4 Room Service Part 5 Personalized Housekeeping Service Part 6 Dealing with Emergencies
Module 3 Food and Beverage Part 1 Taking Restaurant Reservations Part 2 Seating the Guests Part 3 Taking Orders Part 4 Services during the Meal Part 5 Bar Services
Module 4 Health and Recreation Club Part 1 Beauty Salon Part 2 Gym Part 3 Sauna Bath and Spa Part 4 Swimming, Golf and Karaoke
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