酒店情景英语【正版新书】
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作者高文知 主编
出版社北京大学出版社
ISBN9787301278413
出版时间2017-01
装帧平装
开本16开
定价34元
货号1201460246
上书时间2024-06-27
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作者简介
高文知，武汉铁路职业技术学院，副教授，博士，发表科研论文多篇，参与编写了教材《旅游概论》、《旅游英语》、《旅游市场营销》。
目录
Chapter 1The Front Office
Unit 1Room Reservation （I）
Listening Practice
Situational Dialogues
Words and Expressions
Learn by Heart
Class Activity Role-Play
Further Reading
Question
Unit 2Room Reservation （II）
Listening Practice
Situational Dialogues
Words and Expressions
Learn by Heart
Class Activity Role-Play
Further Reading
Question
Unit 3Receptionist
Listening Practice
Situational Dialogues
Words and Expressions
Learn by Heart
Class Activity Role-Play
Further Reading
Question
Unit 4Check-in
Listening Practice
Situational Dialogues
Words and Expressions
Learn by Heart
Class Activity Role-Play
Further Reading
Question
Unit 5Foreign Currency
Exchange
Listening Practice
Situational Dialogues
Words and Expressions
Learn by Heart
Class Activity Role-Play
Further Reading
Question
Unit 6Bell Service
Listening Practice
Situational Dialogues
Words and Expressions
Learn by Heart
Class Activity Role-Play
Further Reading
Question
Unit 7Settling Guests Complaints
Listening Practice
Situational Dialogues
Words and Expressions
Learn by Heart
Class Activity Role-Play
Further Reading
Question
Unit 8At the InformationDesk
Unit 9Check-out
Chapter 2Housekeeping
Unit 1Showing Room
Unit 2Chamber Service
Unit 3Laundry
Unit 4Dealing with Emergencies
Unit 5Lost and Found
Unit 6Wake-up Service
Unit 7Miscellaneous Service
Chapter 3Food & Beverage
Unit 1Reservation
Unit 2Seating Guests
Unit 3Taking Orders for the Western Food
Unit 4Taking Orders for the Chinese Food
Unit 5Room Service
Unit 6Paying the Bill
Unit 7Beverage Service during the Service
Unit 8Bar Service
Unit 9 Banquet Service andBuffet
Unit 10Dealing with Complaints
Chapter 4Health & Recreation
Unit 1At the Health Center
Unit 2In the Beauty Salon
Unit 3Recreation
Chapter 5Business Center
Unit 1At the Bank
Unit 2At the Post Office
Unit 3Booking Tickets
Unit 4Telecommtmications
Unit 5Convention Services
Chapter 6At the Hotel Store
Unit 1At the Textile and knitwear Counter
Unit 2At the Jewelry and Crafts Counter
Unit 3At the Medicine and Foodstuff Department
Unit 4At the Chinese Arts and Stationery Department
参考文献
内容摘要
本书从酒店从业人员的实际工作需要出发进行设计、构思和编写，主要以酒店六个主要部门为依托，分为六个场景单元，每个场景单元又分为若干个子场景单元。每个单元包含了听力、场景对话、基本知识、课堂应用等部分。在加强学生的英语沟通能力之外，重在培养学生的酒店若干场景中的听、说能力，并拓展视野和眼界。本书还配有三套试题，既可作为学生自测之用，也可作为教师教学之用。本书主要作为高职高专旅游管理类和酒店管理类专业的教材，也可作为职大、夜大、函授和制止旅游类专业的教材，还可作为酒店管理人员、服务人员的培训和工作参考书。
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