The Knowing-Doing Gap: How Smart Companies Turn Knowledge into Action

图书标准信息

• 作者 Jeffrey、Robert Sutton 著
• 出版社 Perseus
• 出版时间 1999-11
• 版次 1
• ISBN 9781578511242
• 定价 324.50元
• 装帧 精装
• 开本 16开
• 纸张 胶版纸
• 页数 336页
• 正文语种 英语

【内容简介】

Themarketforbusinessknowledgeisbooming,ascompanieslookingtoimprovetheirperformancepourbillionsofdollarsintotrainingprograms,consultants,andexecutiveeducation.Why,then,aretheresomanygapsbetweenwhatfirmsknowtheyshoulddoandwhattheyactuallydo?Whydosomanycompaniesfailtoimplementtheexperienceandinsightthey'veworkedsohardtoacquire?TheKnowing-DoingGapisthefirstbooktoconfrontthechallengeofturningknowledgeabouthowtoimproveperformanceintoactionsthatproducemeasurableresults.JeffreyPfefferandRobertSutton,well-knownauthorsandteachers,identifythecausesoftheknowing-doinggapandexplainhowtocloseit.Themessageisclear-firmsthatturnknowledgeintoactionavoidthe"smarttalktrap."Executivesmustuseplans,analysis,meetings,andpresentationstoinspiredeeds,notassubstitutesforaction.Companiesthatactontheirknowledgealsoeliminatefear,abolishdestructiveinternalcompetition,measurewhatmatters,andpromoteleaderswhounderstandtheworkpeopledointheirfirms.Theauthorsuseexamplesfromdozensoffirmsthatshowhowsomeovercometheknowing-doinggap,whyotherstrybutfail,andhowstillothersavoidthegapinthefirstplace.TheKnowing-DoingGapissuretoresonatewithexecutiveseverywherewhostruggledailytomaketheirfirmsbothknowanddowhattheyknow.Itisarefreshinglycandid,useful,andrealisticguideforimprovingperformanceintoday'sbusiness.

【作者简介】

JeffreyPfefferistheThomasD.DeeProfessorofOrganizationalBehavioratStanfordGraduateSchoolofBusinessandtheauthorofTheHumanEquation(HBSPress).

【目录】

Preface 

1. Knowing "What" to Do Is Not Enough 

2. When Talk Substitutes for Action 

3. When Memory Is a Substitute for Thinking 

4. When Fear Prevents Acting on Knowledge 

5. When Measurement Obstructs Good Judgment 

6. When Internal Competition Turns Friends intoEnemies 

7. Firms That Surmount the Knowing-Doing Gap 

8. Turning Knowledge into Action 

Appendix 

Notes 

Index About the 

Authors