内容简介: 本书以听力和口语训练为主线,涵盖酒店业的前厅、餐饮、客房及投诉等九大章节。每个章节分别由Listening and Discussion, Pronunciation, Role Play, Word Stock组成。 Listening and Discussion环节把听与说的内容有机地融合在一起。 Pronunciation环节强调发音的准确性与流利性以及句型在不同场合的灵活运用。Role Play环节是语言实际运用环节,教师给出提示与要求,学生做现场表演。Word Stock环节是对该章节的一次整理和补充,以扩大学生的词汇量和知识点。 目录: Chapter 1 Hospitality Industry ABC Unit 1 Hotel Types Unit 2 What Is Service? Unit 3 Different Guests Unit 4 The Future of Hotels Chapter 2 Front Office Unit 1 Room Reservation Unit 2 Check In Unit 3 Bellman Unit 4 Concierge Unit 5 Operator Unit 6 Cashier Unit 7 Business Center Chapter 3 Housekeeping Unit 1 Facilities: Enjoy Your Stay Unit 2 Executive Floor Unit 3 Chamber Service Unit 4 Laundry Service Unit 5 Other Services Chapte ...
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