PART ONE A RHETORIC FOR BUSINESS WRITERS Chapter 1 The Basic Principles of Good Business Writing Chapter 2 Diction and Effective Sentences Chapter 3 The Paragraph and the Whole Composition Chapter 4 Style and Tone PART TWO INTERNATIONAL BUSINESS WRITING Chapter 5 Memos and E-mail Messages Chapter 6 Format and Layout of Business Lette Chapter 7 Resumes and Job Application Lette Chapter 8 Enquiries and Replies Chapter 9 Quotatio, Sales Lette,Firm Offe and Counter Offe Chapter 10 Orde and Order Acknowledgements Chapter 11 Payments Chapter 12 Shipment and Packing Chapter 13 Iurance Chapter 14 Complaints and Claims Chapter 15 Agencies Chapter 16 International Commercial Contracts( I ) Chapter 17 International Commercial Contracts( II ) Appendix A Business Telex Abbreviatio Appendix B Business Abbreviatio Appendix C Keys to the Exercises Bibliography
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