罗伊J. 列维奇(Roy J. Lewicki),美国俄亥俄州立大学费雪商学院院长,管理学和人力资源教授。曾主持和编辑36部著作,并发表了大量的学术论文。列维奇教授曾担任国际冲突管理协会主席,并在2013年获得终身成就奖。他以其在谈判和冲突解决教学领域所做出的贡献,在2005年荣膺美国管理学会杰出教育奖,并被组织行为学教育学会接受为会员。
戴维M. 桑德斯(David M. Saunders),从2003年7月开始担任加拿大皇后大学商学院院长。在桑德斯教授领导下,皇后大学商学院经历了快速的发展,开设了两项独立的MBA项目和一系列的硕士课程。为了支持皇后大学商学院作为国际领先商学院的愿景,他极力促进商学院的国际化,与全球80多家商学院建立了战略合作伙伴关系。与人合著了若干有关谈判、冲突解决以及反映雇员心声和组织公平方面的著作和文献。桑德斯教授目前是中欧国际商学院以及欧洲管理发展基金会的董事会成员。
Contents Foreword About the Authors Preface Chapter 1The Nature of Negotiation 1 A Few Words about Our Style and Approach 3 Joe and Sue Carter 4 Characteristics of a Negotiation Situation 6 Interdependence 10 Types of Interdependence Affect Outcomes 10 Alternatives Shape Interdependence 12 Mutual Adjustment 12 Mutual Adjustment and Concession Making 14 Two Dilemmas in Mutual Adjustment 14 Value Claiming and Value Creation 15 Conflict 18 Definitions 18 Levels of Conflict 19Functions and Dysfunctions of Conflict 19 Factors That Make Conflict Easy or Difficult to Manage 21 Effective Conflict Management 21 Overview of the Chapters in This Book 25 Endnotes 27 Chapter 2Strategy and Tactics of Distributive Bargaining 28 The Distributive Bargaining Situation 29 The Role of Alternatives to a Negotiated Agreement 32 Settlement Point 33 Discovering the Other Party’s Resistance Point 33 Influencing the Other Party’s Resistance Point 34 Tactical Tasks 36 Assess the Other Party’s Target, Resistance Point, and Costs of Terminating Negotiations 36 Manage the Other Party’s Impressions 38 Modify the Other Party’s Perceptions 40 Manipulate the Actual Costs of Delay or Termination 41 Positions Taken during Negotiation 42 Opening Offers 43 Opening Stance 44 Initial Concessions 44 Role of Concessions 45 Pattern of Concession Making 47 Final Offers 48 Closing the Deal 49 Provide Alternatives 49 Assume the Close 49 Split the Difference 49 Exploding Offers 50 Sweeteners 50 Hardball Tactics 50 Dealing with Typical Hardball Tactics 51 Typical Hardball Tactics 52 Chapter Summary 58 Endnotes 58 Chapter 3Strategy and Tactics of Integrative Negotiation 60
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