目录 Chapter 1 求职应聘 The Job Interview 1 Section 1 自我介绍,展示才华 Self-Introduction, Show Your Skills 2 1 我的专业技能 My Speized Skills 2 一些特殊的语言技能 Some Unique Language Skills Section 2 优势与劣势Advantages and Disadvantages 7 1 优缺点 Strengths and Weaknesses 2 我的专业背景 My Major Background Section 3 应聘原因 Reasons for Applying for the Job 13 1 为何应聘这份工作 Why This Job 2 为什么是心理学 Why Psychology Section 4 职业规划 Career Planning 18 1 长期职业目标 Long-Term Career Goals 2 未来的目标 Future Goals Section 5 薪资待遇 Expected Salary and Benefits 23 1 关于工资范围 About Salary Range 2 公司的福利待遇 The Benefits of the Company Section 6 面试结束了 After the Interview 28 1 三天内给结果 Know the Decision Within Three Days 2 录用 A Job Offer Chapter 2 新丁报到,请多关照 The Office Newcomer 33 Section 1 主动结识同事 Introducing Yourself to Coworkers 34 1 我是新员工 I’m a New Employee 2 我是您的助理 I’m Your Assistant Section 2 领取办公用品 Getting Office Supplies 39 1 笔和便利贴 Pens and Post-its 2 换台电脑 Change a Computer Section 3 熟悉工作环境 Getting Familiar with the Work Environment 44 1 参观综合大楼 A Tour of the Complex 2 参观办公室 Visit the Office Section 4 参加培训 Attending Training Courses 49 1 新员工培训会 The Training Session for Newcomers 2 三场研讨会 Three Workshops Chapter 3 进入工作状态Working Time 54 Section 1 上司分配任务 Taking on a Task 55 1 写专题报道 Write the Feature Article 2 专题的视角 The Angle of the Feature Section 2 开展工作 Getting Started 60 1 开始着手项目 Start the Project 2 我的计划 My Plan Section 3 团队协作力量大 Being a Team Player 65 1 不错的团队合作 Good Team Work 2 团队协作 Team Cooperation Section 4 汇报工作进度 Reporting Your Progress 70 1 提交周报 Submit the Weekly Reports 2 周报的截止日期 The Deadline of Weekly Reports Section 5 保证按时完成 Finishing on Time 75 1 能按时完成 Be Able to Finish on Time 2 确保今晚按时完成 Make Sure to Finish on Time Tonight Chapter 4 日常事务处理Daily Affairs 79 Section 1 日常文件整理Filing Documents 80 1 找文件 Look for Files 2 按日期归档 File Documents Under the Date Section 2 公司内部邮件往来 Communicating with Coworkers via Email 85 1 发送项目说明邮件 Send an Email About the Instructions of a Project 2 设置邮件主题 Give Every Email a Subject Section 3 发函联络客户 Contacting Clients Using Business Emails 90 1 给保罗发封邮件 Send an Email to Paul 2 与客户的沟通方式 The Way of Contacting Clients Section 4 遇到了问题,寻求帮助 Asking for Help 95 1 我真的需要帮助 I Really Need Help 2 你应该找安妮帮忙 You Should Ask Annie for Help Chapter 5 电话沟通无障碍Telephone Communications 100 Section 1 接听电话,礼貌得体Answering the Phone 101 1 罗杰先生在吗 Is Mr Roger There 2 请维姬接电话 May I Speak to Vicky Section 2 转接电话 Transferring a Call 106 1 转接电话 Transfer a Call 2 请别挂机 Please Hold Section 3 应对电话咨询 Responding to Enquiries 111 1 电话咨询工作 A Call to Enquire About the Position 2 电话咨询新电影 A Call to Enquire About the New Movie Section 4 与客户在电话里沟通 Communicating with Customers over the Phone 116 1 电话确认 A Call to Confirm 2 获得反馈 Obtain Feedback Section 5 处理客户投诉 Responding to Customer’s Complaints 121 1 电话机坏了 The Phone Is Broken 2 三明治弄错了 The Wrong Sandwich Chapter 6 主持会议不怯场Holding a Meeting 127 Section 1 会议的筹备 Preparing for a Meeting 128 1 做PPT Make a PowerPoint 2 明天的会议 Tomorrow’s Meeting Section 2 会议开始了Opening a Meeting 134 1 欢迎参加周会 Welcome to This Week’s Meeting 2 会议开始 The Meeting Begins Section 3 征求别人意见Asking for Suggestions 139 1 新产品演示 New Products Presentation 2 南美市场战略 South America Strategy Section 4 表达赞同或反对Agreeing and Disagreeing 145 1 完全不认同 Totally Disagree 2 谢谢你的意见 Thanks for Your Comment Section 5 做好会议总结Drawing a Conclusion 150 1 记录票数 Record the Votes 2 记住会议内容 Remember the Contents of the Conference Chapter 7 业务达人,谁与争锋 Being the Best Salesman 155 Section 1 进行市场调研 Conducting a Market Survey 156 1 产品市场调查 A Market Survey on the Products 2 帮忙做市场调研 Help with Some Market Research Section 2 开展营销活动Starting a Marketing Campaign 161 1 推广新杂志 Promote a New Magazine 2 寻找目标受众 Look for Target Audience Section 3 争取客户订单Obtaining Purchase Orders 167 1 提交订购单 Submit the Purchase Order 2 新订购单和报价 A New Purchase Order and Price Section 4 需要出差 Being on a Business Trip 172 1 更新出差手册 Update the Business Trip Manual 2 飞往旧金山参加培训 Fly to San Francisco for Training Section 5 升职加薪Promotion and Getting a Raise 177 1 谈谈加薪 Talk About the Pay Raise 2 应该加薪 Deserve a Raise Section 6 迎接年终考核The Annual Evaluation 182 1 考核不出意料 No Surprises for Evaluation 2 年终考核 Annual Review Chapter 8 成为谈判高手Becoming a Good Negotiator 187 Section 1 介绍自己及公司 Presenting Yourself and Your Company 188 1 洽谈业务 Represent the Business 2 介绍公司 Present the Company Section 2 向对方介绍产品Introducing Your Products 193 1 介绍冰箱 Introduce Refrigerators 2 介绍产品及服务 Introduce Products and Services Section 3 讨论合作的可能性Discussing Cooperation Opportunities 198 1 对合作感兴趣 Be Interested in Cooperation 2 保险业务合作 Cooperation of Insurance Business Section 4 进行价格谈判Negotiating the Price 204 1 谈车的价格 Negotiate the Price of the Car 2 保险报价 The Quote of Insurance Section 5 协商合约细节Negotiating the Contract 209 1 修改合同细节 Make Some Changes of the Contract 2 23%更合适 23% Is More Realistic Section 6 协商付款方式Negotiating Payment Terms 214 1 首付款65% Take 65% as a Down Payment 2 每半年付一次款 Pay Every Six Months Section 7 双方签订合同Signing the Contract 220 1 签合同并履行 Sign the Contract and Fulfill It 2 今天签合同 Sign the Contract Today Chapter 9 跟同事相处,其乐融融Getting Along with Your Coworkers 225 Section 1 跟同事共进午餐Having Lunch with Your Coworkers 226 1 聊午餐 About Lunch 2 吃午餐闲聊 Eat Their Lunch and Chat Section 2 虚心向同事学习Learning from Your Coworkers 232 1 公司新标志 A New Logo of the Company 2 帮助同事操作PPT Help a Coworker to Operate the PPT Section 3 及时解决矛盾与冲突Solving Contradictions and Conflicts 237 1 我今天有点儿沮丧 I’m Kind of Frustrated Today 2 请把餐具放到水池 Please Put the Dishes in the Sink Chapter 10 遇到特殊状况Spe Circumstances 250 Section 1 上班迟到了Arriving Late 243 1 别为迟到找借口 No Excuse for Being Late 2 睡过头了 Overslept Section 2 需要加班Working Overtime 248 1 今晚要加班 Need to Work Overtime Tonight 2 今晚不加班 No Overtime Work Tonight Section 3 开始休假Taking a Vacation 253 1 计划去休假 Plan to Go on a Vacation 2 批准休假 Approve the Vacation Request Section 4 进行岗位调动Transferring Jobs 258 1 调往匹兹堡分公司 Move to the Branch in Pittsburgh 2 愿意调职去北京 Willing to Relocate to Beijing Section 5 请辞Resigning 263 1 递交辞职信 Hand in the Letter of Resignation 2 为了孩子辞职 Resigning for Kids
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