目录 Unit 1 Overview Functions of business correspondence Criteria for effective business writing Words and tone in business writing The unique importance of e—mails and faxes Unit 2 Business Letters Introduction Elements of business letters Fort—hats of business letters Strategies for writing a business letter Letters to customers and suppliers Letters on staff matters Personal business letters Unit3 Memosand Minutes Introduction: Memos Formats of memos Features of memos Introduction: Minutes Preparing minutes for a meeting Features of minutes Format of minutes Requirements of minutes writing Unit4 Business Reports Introduction Five—step plan for a business report Business report formats Four types of short reports Unit 5 Business Proposals Introduction Three types of formal business proposals Key elements of winning business proposals Strategies for writing a business proposal Business proposal format Checklist for business proposals Unit 6 Business Advertisements Introduction The basics of advertisements Types of advertisements Language features of advertisements Excellent advertising words and phrases for ad writing Ten steps to writing successful advertisements Samples of successful advertisements Unit 7 Tender and Bidding Documents Introduction The general procedures of tendering Two types of tenders Forms and contents of invitation for bids Preparing bidding documents Forms and contents of bidding documents Language features of tender and bidding documents Terminology in tender and bidding documents Unit 8 Business Contracts and Agreements Introduction Procedures of drafting a business contract Forms and contents of business contracts Types of business contracts Language features of business contracts Terminology in business contracts Unit9 Noticeand Announcement Writing a notice Writing an announcement Unit 10 Resumes and Cover Letters Introduction: Resumes The elements of a resume Resume language Strategies for writing a resume Three formats of resume How to choose the right format for you Introduction: Cover letters General outline for a cover letter Two types of cover letters Strategies for writing a cover letter Appendix Abbreviations Commonly Used in Business Documents... References
精彩内容 I would like to thank you most sincerely for taking the time to write to us, and for,giving us the opportunity to serve you. Here is your very own personal copy ofour catalogue, to browse through at your leisure. If you have any queries, I wouldlove to help you. I'll be waiting for your call.
This writer goes too far in the other direction. The tone is too gushing, too good to be tree First,if you are being sincere, the last thing you want to do is say so. If you have to tell people that you arebeing sincere, then you have failed in getting your sincerity across in your writing. Second, do youreally believe that someone is sitting there, just waiting for your call? And is there anything specialabout having your "very own personal copy" of a catalogue rather than just a copy .
Now see how you can say the same thing simply, straightforwardly and yet with sincerity:Thank you for your letter. I am pleased to enclose our latest catalogue, for you tobrowse through at your leisure. Ifyoa have any queries, I would be happy to help,so just give me a ring.
This letter is not over-formal, but nor dpes' it gush. It does not give the impression that thewriter is merely using a form of words because it is the "done" thing, but it also does not soundas though he or she is trying too hard. In other words, it sounds sincere.
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