目录 Module 1 Fundamentals of Modern Business Letter Writing现代商务函电写作基础 Unit 1 Basic Knowledge of Business English Letter Writing商务英语信函写作基本知识 Module 2 Preparations for Negotiation业务磋商的准备 Unit 2 Establishing Business Relations建立业务关系 Unit 3 Making Credit Investigation资信调查 Module 3 Procedures of Business Negotiation业务磋商的主要环节 Unit 4 Inquiry询盘 Unit 5 Offer发盘 Unit 6 Counter-offer还盘 Module 4 Conclusion of Business交易的达成 Unit 7 Acceptance and Confirmation接受与确认 Unit 8 Order and Contract订单与合同 Module 5 Negotiation of Main Trade Terms主要交易条款的磋商 Unit 9 Payment and L/C支付与信用证 Unit 10 Packing包装 Unit 11 Shipment运输 Unit 12 Insurance保险 Module 6 Disputes and Settlement争议及争议的解决 Unit 13 Complaints,Claims and Settlement申诉、抱怨与索赔、理赔
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