目录 Introduction Acknowledgements Unit notes with exam references and answer keys Human resources Unit 1: Staff development and training Unit 2: Job descriptions and job satisfaction Unit 3: Getting the right job Unit 4: Making contact Grammar workshop 1 Marketing Unit 5: Breaking into the market Unit 6: Launching a product Unit 7: A stand at a trade fair Unit 8: Being persuasive Grammar workshop 2 Entrepreneurship Unit 9: Starting a business Unit 10: Financing a start-up Unit 11: Expanding into Europe Unit 12: Presenting your business idea Grammar workshop 3 Business abroad Unit 13: Arranging business travel Unit 14: Business conferences Unit 15: Business meetings Unit 16: Spending the sales budget Grammar workshop 4 Change Unit 17: Social media and business Unit 18: Business and the environment Unit 19: A staff survey Unit 20: Offshoring and outsourcing Grammar workshop 5 Customer relations Unit 21: Customer satisfaction and loyalty Unit 22: Communication with customers Unit 23: Corresponding with customers Unit 24: Business across cultures Grammar workshop 6 Writing reference answer key Exam skills and Exam practice answer keys Business Vantage Photocopiable activities and case studies Teacher's notes and answer keys Unit 1 Activity: The training budget Unit 2 Activity: Responsibilities and relationships at work Unit 3 Activity: Management culture Unit 4 Activity: Body language in interviews Unit 4 Case study: Hello Holidays Unit 5 Activity: Cool hunters Unit 6 Activity: Publicity stunts Unit 6 Case study: MyOfficeChef Unit 7 Activity: Location, location, location: which stand is best? Unit 8 Activity: Quiz: Are yon a good negotiator? Unit 9 Activity: A letter to a franchiser Unit 10 Activity: Business start-up game Unit 11 Activity: Location bingo Unit 11 Case study: Finding a new office Unit 12 Activity: Handling questions in presentations Unit 13 Activity: Intercultural advice Unit 14 Activity: Networking Unit 14 Case study: Conference Centre Unit 15 Activity: Speeding up meetings Unit lS Case study: Agrodist Unit 16 Activity: Business travel game Unit 17 Activity: Traditional marketing vs.social media marketing Unit 18 Activity: Greening the office Unit 19 Activity: Managing change Unit 19 Case study: Fendara SL Unit 20 Activity: Ontsourcing survey Unit 21 Activity: Good customer service? Unit 22 Activity: Designing a customer communication competition Unit 23 Activity: An email of apology Unit 24 Activity: Business gurus game
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