目录 Grade Ⅰ (Preliminary) Listening Exercises 第一单元 打招呼及送行 第二单元 请问公共场所 第三单元 请客人等候以及提供帮助 第四单元 打电话 第五单元 祝贺及感谢 第六单元 要求及投诉 第七单元 同情与关心 第八单元 爱好与满意 第九单元 前厅 第十单元 房务 第十一单元 餐饮 第十二单元 在银行 第十三单元 在海关 第十四单元 在邮局 第十五单元 在医院 第十六单元 旅行 第十七单元 电信 Grade Ⅱ (Intermediate) Front Office Unit One At the Airport Unit Two Room Reservations Unit Three Bellman Unit Four Reception and Check-in Unit Five At the Information Desk Unit Six Sales Promotions Unit Seven Public Relations Unit Eight Front Cashier Unit Nine Business Center Unit Ten Operator Housekeeping Unit Eleven Floor Attendant Unit Twelve Chamber Service Unit Thirteen Laundry Service Unit Fourteen Miscellaneous Services Unit Fifteen Dealing with Emergencies Food & Beverage Unit Sixteen Reservations Unit Seventeen Seating Guests Unit Eighteen Chinese Food Service Unit Nineteen In the Coffee Shop Unit Twenty At the Bar Unit Twenty-one Room Service Unit Twenty-two Ways of Paying Unit Twenty-three Guest Complaints Unit Twenty-four A Birthday Party Shopping Unit Twenty-five At the Textile and Knitwear Counter Unit Twenty-six At the Jewelry and Crafts Counter Unit Twenty-seven At the Medicine and Foodstuff Department Unit Twenty-eight At the Chinese Arts and Stationery Department Health and Recreation Unit Twentymine At the Health Center Unit Thirty In the Beauty Salon Unit Thirty-one Recreation Grade Ⅲ (Advanced) Part One Unit One The Front Office Unit Two The Housekeeping Department Unit Three Food and Beverage Department Unit Four The Sales and Marketing Department Unit Five The Maintenance Department Unit Six The Security Department Unit Seven The Human Resources Department Unit Eight The Finance Department Part Two Unit Nine Tourism Industry (Ⅰ) Unit Ten Tourism Industry (Ⅱ) Unit Eleven Hotel Industry Unit Twelve Hotel Chains in the World Unit Thirteen Competition in Hotel Industry Unit Fourteen Computer Systems in Hotels Unit Fifteen An Interview on Hotel Business Unit Sixteen Complaints 《饭店工作英语》全真题 Grade Ⅰ (Preliminary) 初级全真题题及答案(A) 初级全真题题及答案(B) 初级全真题题及答案(C) Grade Ⅱ (Intermediate) 中级全真题题及答案(A) 中级全真题题及答案(B) 初级全真题题及答案(C) Grade Ⅲ (Advamced) 高级全真题题及答案
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