现货Service Mining: Framework and Application[9781606495742]

294 九五品

仅1件

上海宝山

认证卖家担保交易快速发货售后保障

作者Chang, Wei-Lun

出版社Business Expert Press

ISBN9781606495742

出版时间2014-01

装帧平装

纸张其他

页数120页

正文语种英语

上书时间2023-06-28

已实名已认证进店收藏店铺

商品描述: The shifting focus of service from the 1980s to 2000s has proved that IT not only lowers the cost of service but creates avenues to enhance and increase revenue through service. The new type of service, e-service, is mobile, flexible, interactive, and interchangeable. While service science provides an avenue for future service researches, the specific research areas from the IT perspective still need to be elaborated. This book introduces a novel concept-service mining-to address several research areas from technology, model, management, and application perspectives. Service mining is defined as "a systematical process including service discovery, service experience, service recovery, and service retention to discover unique patterns and exceptional values within the existing services." The goal of service mining is similar to data mining, text mining, or web mining, and aims to "detect something new" from the service pool. The major difference is the feature of service is qu

— 没有更多了 —