Chapter 1 Strategic Planning and the Marketing Management Process Chapter 2 Marketing Research: Process and Systems for Decision Making Chapter 3 Consumer Behavior 44 Chapter 4 Business, Government and Institutional Buying Chapter 5 Market Segmentation Chapter 6 Product and Brand Strategy Chapter 7 New Product Planning and Development Chapter 8 Integrated Marketing Communications Chapter 9 Personal Selling, Relationship Building, and Sales Management Chapter 10 Distribution Strategy Chapter 11 Pricing Strategy Chapter 12 The Marketing of Services Chapter 13 Global Marketing
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