高职高专“十一五”规划教材·旅游管理系列：饭店英语

图书标准信息

• 作者 李佳 编
• 出版社 化学工业出版社
• 出版时间 2011-02
• 版次 1
• ISBN 9787502598655
• 定价 19.80元
• 装帧 平装
• 开本 其他
• 纸张 胶版纸
• 页数 181页

【内容简介】

　　本书用英语系统地介绍了饭店各个部门的工作，并详细地总结了服务中可能遇到的各种情形，通俗、易懂、全面、实用，同时也增加了饭店经营过程中可能遇到的新知识，使教材更贴近现代饭店服务的需要。全书共分四部分——前台服务、客房服务、餐饮服务和其他服务。本教材适用于高职高专广大旅游专业学生，以及有志于从事和现已从事旅游服务工作的人员。

【目录】

PART?ONEFRONT?DESK?SERVICES
Unit?1Reservation3
1?Accepting?a?Reservation3
2?The?Hotel?is?fully?Booked3
3?Changing?the?Reservation?Date4
4?Cancelling?the?Reservation4
Unit?2Checkin9
1?Checking?in?for?the?Guest?with?Reservation9
2?Checking?in?for?the?Guest?without?Reservation9
3?Checking?in?for?a?Group10
4?No?Reservation?and?the?Hotel?is?fully?Booked11
Unit?3Calling?Service15
1?Paging?a?Guest15
2?Calling?for?the?Guest15
3?Leaving?a?Message16
4?Placing?Morning?Calls16
Unit?4Exchanging?Money21
1?Normal?Procedure21
2?The?Night?Change?Limits21
3?Cash?a?Check22
4?There’s?No?Full?Exchange?Service22
Unit?5Delivering?Luggage25
1?At?the?Door25
2?After?Checking?in25
3?Arriving?at?the?Room26
4?Delivering?Bags?to?the?Wrong?Room26
5?Before?Checking?out27
Unit?6Information31
1?Giving?Directions?to?the?Hotel31
2?Giving?Information31
3?Introducing?about?Entertainment?in?the?Hotel32
4?About?the?Restaurants32
5?Where?to?Buy?some?Cigarettes33
Unit?7Checkout37
1?Paying?in?Cash37
2?Paying?with?Credit?Cards37
3?Explaining?the?Bill38
4?The?Hotel?Doesn’t?Accept?Personal?Checks38
Unit?8Other?Services41
1?Greeting?an?Arriving?Guest41
2?Depositing?Bags41
3?Delivering?Letters?for?the?Guests42
4?When?the?Guests?Want?the?Keys42
5?Booking?a?Plane?Ticket43
PART?TWOHOUSEKEEPING?SERVICES
Unit?1Floor?Attendants47
1?Showing?the?Guests?to?their?Rooms47
2?Introducing?the?Room?Facilities47
3?About?the?Hotel?Services48
Unit?2Chamber?Service51
1?Cleaning?the?Room51
2??Asking?for?an?Early?Cleaning51
3??Turndown?Service52
Unit?3Laundry?Service57
1??Explaining?Laundry?Service57
2?Demanding?Laundry?Service57
3??Suggesting?Express?Laundry?Service58
Unit?4Miscellaneous?Services61
1?Providing?Something?Extra?on?Request61
2?Shopping?for?Guests61
3?About?Room?Service62
Unit?5Special?Problems65
1?Babysitting?Service65
2?Compensation65
3?A?Sick?Guest66
Unit?6Dealing?with?the?Complaints69
1?Toilet?Problem69
2?Television?Problem69
3?The?Air?Conditioner?is?out?of?Work70
4?People?Next?Door?are?Noisy70
Unit?7Lost?and?Found75
1?My?Necklace?is?Missing75
2?When?the?Guest?has?Checked?out75
3?Mailing?the?Lost?Property?to?its?Owner76
4?Your?Bag?has?been?Found77
Unit?8Creating?a?Home?away?From?Home79
1??A?Birthday?Party79
2?A?Big?Surprise79
3?Wish?You?a?Pleasant?Heart80
PART?THREEFOOD?&?BEVERAGE?SERVICES
Unit?1Reserving?a?Table85
1?A?Reservation?for?MrsDunlop85
2?Reserving?a?Banquet85
3?Overbooking86
Unit?2Seating?Guests89
1?Seating?the?Guest?with?a?Reservation89
2?Seating?the?Guest?without?a?Reservation89
3?We?Want?a?Larger?Lazy?Susan90
Unit?3Taking?Orders93
1?Taking?a?la?Carte?Order93
2?Ordering?Dinner?for?Two94
3?Ordering?Breakfast94
Unit?4Serving?Dishes99
1?A?Chinese?Banquet99
2?In?the?Coffee?Shop100
3?At?the?Bar100
Unit?5Room?Service105
1?Replenishing?the?MiniBar105
2?Ordering?Room?Service105
3?Sending?the?Ordered?Meal?to?the?Guest’s?Room106
Unit?6Catering?for?Guests109
1?Having?Birthday?in?China109
2?Enjoying?Moon?Cakes109
3?Arranging?Special?Food110
Unit?7Complaints115
1?Complaining?about?Dish115
2?We?are?in?a?Hurry115
3?Wrong?Bill116
Unit?8Ways?of?Payment121
1?Paying?by?Cash121
2?Paying?with?the?Credit?Card121
3?Signing?the?Bill122
PART?FOURAUXILIARY?SERVICES
Unit?1Services?for?Business129
1?Copying129
2?Fax?Sending129
3?Sending?Email130
4?Typing130
Unit?2Services?for?Meeting?and?Exhibition133
1?Booking?a?Meeting133
2?Arranging?the?Meeting?Room133
3?Booking?an?Exhibition134
4?Handling?the?Urgent?Needs135
Unit?3Services?for?Health139
1?Swimming139
2?Sauna?Bath139
3?Bowling140
4?Body?Building141
Unit?4Services?for?Recreation145
1?Night?Club145
2?Dancing146
3?Seeing?a?Movie146
4?Comment?on?Sports147
Unit?5Services?for?Beauty151
1?Having?a?Hair?Cut151
2?Having?a?Hair?Done151
3?Having?a?Hair?Dyed152
4?Having?a?Facial?Treatment153
Unit?6Services?for?Shopping157
1?Choosing?Silk?Fabrics157
2?Chinese?Culture?and?Tea157
3?Choosing?Souvenir?Gift158
4?Choosing?Traditional?Chinese?Paintings159
Unit?7Services?for?Tourism163
1?Asking?Information?about?Traveling163
2?Asking?about?the?Sights163
3?Reserving?a?Natural?Scenery?Tour164
4?Arranging?the?Itinerary165
Unit?8Other?Services169
1?Seeing?the?Doctor169
2?Ordering?a?Taxi170
3?Charging?for?Children170
4?A?Guest?with?Animals171
Appendix?ⅠA?Welcome?Letter?from?the?Hotel?Manger173
Appendix?ⅡOnline?Booking174
Appendix?ⅢChinese?Cuisine175
Appendix?ⅣWestern?Cuisine177
Appendix?ⅤTerms?of?Room?Services179
Reference181