The New Manager's Guide and Mentor "The Harvard Business Essentials" series is designed to provide comprehensive advice, personal coaching, background information, and guidance on the most relevant topics in business. Whether you are a new manager seeking to expand your skills or a seasoned professional looking to broaden your knowledge base, these solution-oriented books put reliable answers at your fingertips. Decision making is a critical part of management, and bad choices can damage careers and the bottom line. This book offers the tools and advice managers need to avoid common biases and arrive at and implement decisions that are both sound and ethical.
【作者简介】
Harvard Business Press is the book-specific division of Harvard Business School Publishing, owned by the Harvard Business School, based in Boston, MA.
The Press publishes general interest books in addition to business books. Its bestsellers Blue Ocean Strategy and The First 90 Days are widely read in management circles.
HBSP also publishes business cases which are widely known HBS cases. These cases are used by business schools across the globe for business education.
HB Press books are frequently reviewed and discussed in such publications as the New York Times, The Economist, and the Financial Times.
【目录】
Introduction
The Decision Process
Five Key Steps
Step 1: Establish a Context for Success
Step 2: Frame the Issue Properly
Step 3: Generate Alternatives
Step 4: Evaluate the Mternatives
Step 5: Choose the Best Alternative
Summing Up
2 The Context for Success
Setting the Staae
Get the Right People to Participate
Give Some Thought to the Setting
Agree on How the Decision Will Be Made
From Advocacy to Dialogue
A Hybrid Approach
Summing Up
3 The Framing Challenge
What Is the Real Problem?
Perils and Promise
Don't Impose Your Frame on Others
Apply Creative Thinking
Summing Up
4 Alternatives
The Source of Superior Solutions
Generating Alternatives
Brainstorming
Bring a Creative Group to the Task
Characteristics of Good Alternatives
SummingUp
5 Evaluate the AIternatives
Finding the Value ofEach Option
Variables to Consider
Financial Analysis
The Prioritization Matrix
The Trade—OffTable
Decision Trees
Computers to the Rescue
The Problem of Uncertainty
Summing Up
6 Make the Decision
Getting to Agreement
Three Decision—Making Techniques
Other Ways to Resolve Disagreements and Reach Closure
Ending Deliberations
After the Decision
Summing Up
7 The Uncertainty Problem
How to Deal with Unknowns
Step 1:Identify Areas of Uncertainty
Step 2:Determine Which Uncertainties Could Have the Greatest Impact
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