How inclusive methods can build elegant design solutions that work for all.
Sometimes designed objects reject their users: a computer mouse that doesn't work for left-handed people, for example, or a touchscreen payment system that only works for people who read English phrases, have 20/20 vision, and use a credit card. Something as simple as color choices can render a product unusable for millions. These mismatches are the building blocks of exclusion. In Mismatch, Kat Holmes describes how design can lead to exclusion, and how design can also remedy exclusion. Inclusive design methods--designing objects with rather than for excluded users--can create elegant solutions that work well and benefit all.
Holmes tells stories of pioneers of inclusive design, many of whom were drawn to work on inclusion because of their own experiences of exclusion. A gamer and designer who depends on voice recognition shows Holmes his "Wall of Exclusion," which displays dozens of game controllers that require two hands to operate; an architect shares her firsthand knowledge of how design can fail communities, gleaned from growing up in Detroit's housing projects; an astronomer who began to lose her eyesight adapts a technique called "sonification" so she can "listen" to the stars.
Designing for inclusion is not a feel-good sideline. Holmes shows how inclusion can be a source of innovation and growth, especially for digital technologies. It can be a catalyst for creativity and a boost for the bottom line as a customer base expands. And each time we remedy a mismatched interaction, we create an opportunity for more people to contribute to society in meaningful ways.
Kat Holmes 向我们展示了如何让包容成为创新的源泉。 对于渴望为最多人打造出色产品的人来说,这是一本重要的读物。 ——萨蒂亚·纳德拉,微软首席执行官
Kat Holmes shows us how to make inclusion a source of innovation. An important read for anyone who aspires to build great products for the greatest number of people. - Satya Nadella, CEO, Microsoft
目录
Foreword
CH 1Welcome
CH 2Shut In, Shut Out
CH 3The Cycle of Exclusion
CH 4Inclusive Designers
CH 5With and For
CH 6Matchmaking
CH 7There's No Such Thing as Normal
CH 8Love Stories
CH 9Inclusion is Designing the Future
Notes
Suggested Readings
Acknowledgements
Index
作者简介
凯特·霍尔姆斯 (Kat Holmes) 于 2017 年被 Fast Company 评为“商界z具创意人士”之一,是 Mismatch.design 的创始人,该公司的使命是推进全纳教育和资源。 2014 年至 2017 年,她担任微软包容性设计的首席总监,并领导该公司的包容性产品创新执行计划。 作为 Google 和目前的 Salesforce 的一名高管,Holmes 继续推动世界上一些z具影响力的技术的包容性发展。
Kat Holmes, named one of Fast Company's "Most Creative People in Business" in 2017, is founder of Mismatch.design, a firm with the mission of advancing inclusive education and resources. She served as the Principal Director of Inclusive Design at Microsoft from 2014 to 2017, and led that company's executive program for inclusive product innovation. As an executive at Google and, currently, Salesforce, Holmes continues to advance inclusive development for some of the most influential technologies in the world.
An internationally recognized leader at the intersection of design and technology, John Maeda is Executive Vice President/Chief Experience Officer at Publicis Sapient. He was the 16th President of the Rhode Island School of Design (RISD). He is the author of Design by Numbers, The Laws of Simplicity, and Redesigning Leadership, all published by The MIT Press.
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