Unit 1 Office Work 1 Unit 2 Business Travel 16 Unit 3 Client Reception 33 Unit 4 Companies and Products 45 Unit 5 Marketing 59 Unit 6 Meetings 74 Unit 7 Recruitment 90 Unit 8 Trade Fairs 105 Unit 9 Inquiries and Offers 119 Unit 10 Counter Offers and Orders 132 Unit 11 Packaging and Shipment 146 Unit 12 Payment 163 Unit 13 Insurance 181 Unit 14 Conclusion of Business 194 Unit 15 Trademark, Patent, and Intellectual Property Rights 209 Unit 16 Complaints, Claims and Settlement 223
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