MCDST致胜经典:MicrosoftWindowsXP桌面应用程序用户支持与故障排除(第2版)
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作者[美]托尔特·格兰、托尼·诺萨普 著
出版社世界图书出版公司
出版时间2007-06
版次1
装帧平装
货号9787506283144
上书时间2024-10-31
商品详情
- 品相描述:全新
图书标准信息
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作者
[美]托尔特·格兰、托尼·诺萨普 著
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出版社
世界图书出版公司
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出版时间
2007-06
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版次
1
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ISBN
9787506283144
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定价
280.00元
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装帧
平装
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开本
16开
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纸张
胶版纸
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页数
714页
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字数
1477千字
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正文语种
英语
- 【内容简介】
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《MCDST致胜经典:MicrosoftWindowsXP桌面应用程序用户支持与故障排除(第2版)》可为测试70-272提供全面的考前准备,该测试是MCDST证书的核心考试内容,也可增进读者的职业技能。《MCDST致胜经典:MicrosoftWindowsXP桌面应用程序用户支持与故障排除(第2版)》为适应ServicePack2已进行了全面升级,练习包有425道实用问题,包括全面的复习、案例讨论、故障排除试验等等。
- 【作者简介】
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WalterGlenn,MicrosoftCertifiedSystemEngineer(MCSE),MicrosoftCertifiedDesktopSupportTechnician(MCDST),andMicrosoftCertifiedTrainer(MCT),hasbeenapartofthecom-puterindustryformorethan17yearsandcurrentlyworksinHuntsville,Alabama,asaconsultant,trainer,andwriter.WalterisaregularcolumnistinMicrosoftsTechNetZoneandistheauthororcoauthorofnearly20computertitles,includingMicrosoftExchangeServer2003AdministratorsCompanion(MicrosoftPress,2003),MikeMeyersMCSAManagingaMicrosoftWindowsServer2003NetworkEnvironmentCertifica-tionPassport(Exam70-291)(Osborne,2003),andMCSESelf-PacedTrainingKit(Exam70-297):DesigningaMicrosoftWindowsServer2003ActiveDirectoryandNet-workInfrastructure(MicrosoftPress,2003).HehasalsowrittenanumberofWeb-basedcoursesthataregearedtowardMicrosoftcertificationtraining.
- 【目录】
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Acknowledgments
AboutThisBook
IntendedAudience
Prerequisites
AbouttheCD-ROM
FeaturesofThisBook
Part1:LearnatYourOwnPace
Part2:PreparefortheExam
InformationalNotes
NotationalConventions
KeyboardConventions
GettingStarted
SoftwareRequirements
HardwareRequirements
SetupInstructions
TheMicrosoftCertifiedProfessionalProgram
Certifications
RequirementsforBecomingaMicrosoftCertifiedProfessional
TechnicalSupport
EvaluationEditionSoftwareSupport
Part1LearnatYourOwnPace
1IntroductiontoDesktopSupport
WhyThisChapterMatters
BeforeYouBegin
Lesson1:IntroductiontoSupportingUsers
TheEndUsersLevelofExpertise
TraitsofaGoodDesktopSupportTechnician
LessonReview
LessonSummary
Lesson2:OverviewofCorporateEnvironments
TypesofNetworks
TierStructure
JobTitlesandRequirements
Practice:IdentifyingTasksinaCorporateEnvironment
LessonReview
LessonSummary
Lesson3:OverviewofNoncorporateEnvironments
TelephoneCallCenters
RepairShopsandPrivateBusinesses
InternetServiceProviders
LessonReview
LessonSummary
CaseScenarioExercises
Scenario1.1
Scenario1.2
ChapterSummary
ExamHighlights
KeyPoints
KeyTerms
QuestionsandAnswers
ResolvingaServiceCall
WhyThisChapterMatters
BeforeYouBegin
Lesson1:KnowingWhattoAsk
AskingWho,When,What,Why,andHow
ReproducingtheProblem
LessonReview
LessonSummary
Lesson2:DeterminingaSolution
UnderstandingGeneralTroubleshootingProcedures
LocatingtheAnswers
WorkingThroughPossibleSolutions
Practice:DeterminingaSolution
LessonReview
LessonSummary
Lesson3:InformingandTeachingtheEndUser
ExplainingtheProblemandSolutiontotheEndUser
HelpingtheUserSolveProblemswithOnlineHelpandSupport
TeachingCommonMaintenanceTasks
Practice:ExploringtheWindowsTroubleshooters
LessonReview
LessonSummary
3TroubleshootingtheOperatingSystem
4MicrosoftOutlookandOutlookExpress
5SupportingMicrosoftInternetExplorer
6InstallingandConfiguringOfflications
7TroubleshootingOfficeApplications
8CommonConnectivityProblems
9SecurityandSecurityPermissions
10ProtectingtheComputer
11TroubleshootingApplicationAccessonMultiuser,MultipleBoot,andNetworkedComputers
12ResolvingIssueswithLocallyAttachedDevices
Part2PreparefortheExam
13ConfiguringandTroubleshootingApplications
14ResolvingIssuesRelatedtoUsability
15ResolvingIssuesRelatedtoApplicationCustomization
16ConfiguringandTroubleshootingConnectivityforApplications
17ConfiguringApplicationSecurity
Glossary
Index
SystemRequirements
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