MCDST致胜经典：MicrosoftWindowsXP桌面应用程序用户支持与故障排除（第2版）

图书标准信息

• 作者 [美]托尔特·格兰、托尼·诺萨普 著
• 出版社 世界图书出版公司
• 出版时间 2007-06
• 版次 1
• ISBN 9787506283144
• 定价 280.00元
• 装帧 平装
• 开本 16开
• 纸张 胶版纸
• 页数 714页
• 字数 1477千字
• 正文语种 英语

【内容简介】

《MCDST致胜经典：MicrosoftWindowsXP桌面应用程序用户支持与故障排除（第2版）》可为测试70-272提供全面的考前准备，该测试是MCDST证书的核心考试内容，也可增进读者的职业技能。《MCDST致胜经典：MicrosoftWindowsXP桌面应用程序用户支持与故障排除（第2版）》为适应ServicePack2已进行了全面升级，练习包有425道实用问题，包括全面的复习、案例讨论、故障排除试验等等。

【作者简介】

　　WalterGlenn,MicrosoftCertifiedSystemEngineer（MCSE）,MicrosoftCertifiedDesktopSupportTechnician（MCDST）,andMicrosoftCertifiedTrainer（MCT）,hasbeenapartofthecom-puterindustryformorethan17yearsandcurrentlyworksinHuntsville,Alabama,asaconsultant,trainer,andwriter.WalterisaregularcolumnistinMicrosoftsTechNetZoneandistheauthororcoauthorofnearly20computertitles,includingMicrosoftExchangeServer2003AdministratorsCompanion（MicrosoftPress,2003）,MikeMeyersMCSAManagingaMicrosoftWindowsServer2003NetworkEnvironmentCertifica-tionPassport（Exam70-291）（Osborne,2003）,andMCSESelf-PacedTrainingKit（Exam70-297）：DesigningaMicrosoftWindowsServer2003ActiveDirectoryandNet-workInfrastructure（MicrosoftPress,2003）.HehasalsowrittenanumberofWeb-basedcoursesthataregearedtowardMicrosoftcertificationtraining.

【目录】

Acknowledgments

AboutThisBook

IntendedAudience

Prerequisites

AbouttheCD-ROM

FeaturesofThisBook

Part1：LearnatYourOwnPace

Part2：PreparefortheExam

InformationalNotes

NotationalConventions

KeyboardConventions

GettingStarted

SoftwareRequirements

HardwareRequirements

SetupInstructions

TheMicrosoftCertifiedProfessionalProgram

Certifications

RequirementsforBecomingaMicrosoftCertifiedProfessional

TechnicalSupport

EvaluationEditionSoftwareSupport

Part1LearnatYourOwnPace

1IntroductiontoDesktopSupport

WhyThisChapterMatters

BeforeYouBegin

Lesson1：IntroductiontoSupportingUsers

TheEndUsersLevelofExpertise

TraitsofaGoodDesktopSupportTechnician

LessonReview

LessonSummary

Lesson2：OverviewofCorporateEnvironments

TypesofNetworks

TierStructure

JobTitlesandRequirements

Practice：IdentifyingTasksinaCorporateEnvironment

LessonReview

LessonSummary

Lesson3：OverviewofNoncorporateEnvironments

TelephoneCallCenters

RepairShopsandPrivateBusinesses

InternetServiceProviders

LessonReview

LessonSummary

CaseScenarioExercises

Scenario1.1

Scenario1.2

ChapterSummary

ExamHighlights

KeyPoints

KeyTerms

QuestionsandAnswers

ResolvingaServiceCall

WhyThisChapterMatters

BeforeYouBegin

Lesson1：KnowingWhattoAsk

AskingWho,When,What,Why,andHow

ReproducingtheProblem

LessonReview

LessonSummary

Lesson2：DeterminingaSolution

UnderstandingGeneralTroubleshootingProcedures

LocatingtheAnswers

WorkingThroughPossibleSolutions

Practice：DeterminingaSolution

LessonReview

LessonSummary

Lesson3：InformingandTeachingtheEndUser

ExplainingtheProblemandSolutiontotheEndUser

HelpingtheUserSolveProblemswithOnlineHelpandSupport

TeachingCommonMaintenanceTasks

Practice：ExploringtheWindowsTroubleshooters

LessonReview

LessonSummary

3TroubleshootingtheOperatingSystem

4MicrosoftOutlookandOutlookExpress

5SupportingMicrosoftInternetExplorer

6InstallingandConfiguringOfflications

7TroubleshootingOfficeApplications

8CommonConnectivityProblems

9SecurityandSecurityPermissions

10ProtectingtheComputer

11TroubleshootingApplicationAccessonMultiuser,MultipleBoot,andNetworkedComputers

12ResolvingIssueswithLocallyAttachedDevices

Part2PreparefortheExam

13ConfiguringandTroubleshootingApplications

14ResolvingIssuesRelatedtoUsability

15ResolvingIssuesRelatedtoApplicationCustomization

16ConfiguringandTroubleshootingConnectivityforApplications

17ConfiguringApplicationSecurity

Glossary

Index

SystemRequirements