QBQ! The Question Behind the Question：Practicing Personal Accountability at Work and in Life

图书标准信息

• 作者 JohnG.Miller 著
• 出版社 Penguin Group (USA) Incorporated
• 出版时间 2004-09
• ISBN 9780399152337
• 定价 147.60元
• 装帧 精装
• 开本 其他
• 纸张 其他
• 页数 160页

【内容简介】

Thelackofpersonalaccountabilityisaproblemthathasresultedinanepidemicofblame,victimthinking,complaining,andprocrastination.Noorganization—orindividual—cansuccessfullycompeteinthemarketplace,achievegoalsandobjectives,provideoutstandingservice,engageinexceptionalteamwork,ordeveloppeoplewithoutpersonalaccountability.
JohnG.Millerbelievesthatthetroublesthatplagueorganizationscannotbesolvedbypointingfingersandblamingothers.Rather,therealsolutionsarefoundwheneachofusrecognizesthepowerofpersonalaccountability.InQBQ!TheQuestionBehindtheQuestion?,Millerexplainshownegative,ill-focusedquestionslike“Whydowehavetogothroughallthischange?”and“Whodroppedtheball?”representalackofpersonalaccountability.Conversely,whenweaskbetterquestions—QBQs—suchas“WhatcanIdotocontribute?”or“HowcanIhelpsolvetheproblem?”ourlivesandourorganizationsaretransformed.
THEQBQ!PROMISE
Thisremarkableandtimelybookprovidesapracticalmethodforputtingpersonalaccountabilityintodailyactions,withastonishingresults:problemsaresolved,internalbarrierscomedown,serviceimproves,teamsthrive,andpeopleadapttochangemorequickly.QBQ!isaninvaluableresourceforanyoneseekingtolearn,grow,andchange.Usingthistool,eachofuscanaddtremendousworthtoourorganizationsandtoourlivesbyeliminatingblame,victim-thinking,andprocrastination.

QBQ!waswrittenmorethanadecadeagoandhashelpedcountlessreaderspracticepersonalaccountabilityatworkandathome.Thisversionfeaturesanewforeword,revisionsandnewmaterialthroughout,andasectionofFAQsthattheauthorhasreceivedovertheyears.