内容提要 《酒店情景英语(第二版)》分为五大部分共23个单元,每部分由各自部门的主要工作流程组成,每个部分自成完整的学习内容。每一工作流程为1个学习单元,每一个单元设定2-4个典型工作情景,围绕每个工作情景,设置3-4个不同的学习任务。每一个单元还包含1篇拓展阅读,2-3个情景对话及词汇表和详细的注释,还配有句型操练、角色扮演、情景对话、口头翻译等口头练习、常用句型和附加专业词汇等。 目录 Part Ⅰ The Front Office Unit 1 General Enquiries Unit 2 Taking a Booking Unit 3 Meeting a Guest Unit 4 Receiving a Guest Unit 5 Payment and Checking out Unit 6 Welcoming to the Business Center Unit 7 Giving Directions in a HotelPart Ⅱ Food and Beverage Department Unit 8 Booking a Table Unit 9 Serving Drinks Unit 10 Seating a Guest Unit 11 Taking Orders Unit 12 Serving DishesPart Ⅲ Housekeg Department Unit 13 Guiding a Guest to His Room Unit 14 Chamber Service Unit 15 Laundry Service Unit 16 Wake-up Service Unit 17 Special ServicesPart Ⅳ Health and Recreation Department Unit 18 At the Fitness Center Unit 19 At the Beauty Salo Unit 20 At the Bathing Center Unit 21 At the Night ClubPart Ⅴ Hotel Management Unit 22 Settling Complaints Unit 23 Dealing with Problems参考文献 作者介绍
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