目录 Chapter 1 Introductions 简介 Introducing Yourself 自我介绍 Introducing Your Company 介绍公司 Introducing Your Products 介绍产品
Chapter 2 Meetings 会议 Arranging Meetings 安排会议 Agreing to or Rejecting Proposed Meeting Times 同意或拒绝所提议的会议时间 Rescheduling and Canceling Meetings 改期和取消会议 Outlining Agendas 议程大纲
Chapter 3 Business Travel Plans 商务旅行计划 Making Travel Arangements 安排行程 Dealing with Hotel Reservations处理饭店预订 Confirming an ltinerary 确认行程
Chapter 4 Recommendations 建议 Asking for Recommendations 寻求建议 Making Recommendations 提出建议
Chapter 5 Invitations 邀请 Making an Invitation 提出邀请 Responding to Invitations 回复邀请
Chapter 6 Inquries 询问 Inquiring about Product Information询问产品情况 Requesting a Quotation /Quote 请求对方报价 Responding to Inquiries 回应询问
Chapter 7 Orders下单 Placing an Order 下订单 Responding to an Order 回应订单 Giving Bad News about an Order 告知订单坏消息
Chapter 8 Payments 付款 Asking for a Payment 要求付款 Making Payment 付款 Acknowledging Payment 告知收到付款
Chapter 9 Complaints 投诉 Making Complaints 投诉 Responding to Complaints 回应投诉
Chapter 10 Checking Progress 查询进度 Witing to Check on the Progress of a Project 写信询问项目进展 Giving Updates on Projects and Assignments 告知项目及任务的情况
Chapter 11 Proposals 提议 Making a Proposal 提议 Responding to Proposals 回应提议
Chapter 12 Reports 报告 Writing a Report 写报告 Cause and Effect 因果关系 Connecting ldeas 联结想法 Generalizing，Clarifying，Summarizing & Concluding 概括说明、阐明、概述及结论
Chapter 13 Social Situations社交场合 Thanking 感谢 Congratulating and Showing Sympathy 祝贺和慰问
Chapter 14 Applying for a Job 应聘工作 Writing a Cover Letter 写求职信 Writing a Follow-up Letter 写后续信函
Chapter 15 Negotiations 协商 Making and Asking for an Offer 报价及要求报价 Setting Conditions & Making a Counter Offer 设定条件与卖方还价 Accepting and Rejecting Offers 接受与拒绝报价
Chapter 16 Financial Matters 财务事项 Budgeting 预算 Discussing Profit and Loss 讨论赢利与亏损
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