编 者2019 年于北京
导语摘要
本书包含了酒店服务行业中常用的英语口语话题，包括酒店住宿、前台服务、客房服务、餐饮服务、商务中心等内容。每个单元都从全景词汇展开，后续全景高频句、实景会话和小贴士。相信无论您是从事酒店服务工作的专业人士，还是出门在外的商旅人士，都能从中快速寻找到您需要的内容。
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目录
序
Chapter 01 酒店住宿............................... 001
Unit 1 预订前咨询 ····················· 002
Unit 2 预订房间 ························ 008
Unit 3 登记入住 ························ 013
Unit 4 客房介绍 ························ 019
Unit 5 延长住宿 ························ 025
Unit 6 调换房间 ························ 031
Unit 7 保留房间 ························ 036
Unit 8 加床服务 ························ 041
Chapter 02 前台服务............................... 046
Unit 1 搬运行李 ························ 047
Unit 2 接机服务 ························ 052
Unit 3 寄存服务 ························ 058
Unit 4 转接留言 ························ 064
Unit 5 有客来访 ························ 069
Unit 6 房卡遗失 ························ 074
Unit 7 叫车送客 ························ 079
Unit 8 离店退房 ························ 085
Unit 9 付款问题 ························ 091
Chapter 03 客房服务............................... 096
Unit 1 客房用品 ························ 097
Unit 2 叫醒服务 ························ 102
Unit 3 无线网络 ························ 108
Unit 4 使用电脑 ························ 113
Unit 5 清扫客房 ························ 119
Unit 6 洗衣服务 ························ 124
Unit 7 修补送还 ························ 130
Unit 8 客房维修 ························ 135
Unit 9 处理客房投诉 ·················· 141
Chapter 04 餐饮服务............................... 147
Unit 1 客房送餐 ························ 148
Unit 2 预约餐厅 ························ 154
Unit 3 点餐服务 ························ 160
Unit 4 餐厅用餐 ························ 166
Unit 5 上菜服务 ························ 172
Unit 6 用餐感受 ························ 178
Unit 7 用餐环境 ························ 183
Unit 8 快餐 ························
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