大学生沟通与礼仪
正版保障 假一赔十 可开发票
￥ 30.69 6.3折 ￥ 48.8 全新
库存15件
广东广州
认证卖家担保交易快速发货售后保障
作者张辉 著
出版社电子工业出版社
ISBN9787121487873
出版时间2023-03
装帧平装
开本其他
定价48.8元
货号17612137
上书时间2025-01-01
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目录
一章沟通概述...........................................................................................3 第一节沟通概论 .........................................................................................................4 一、沟通的定义 .....................................................................................................4 二、沟通的基本内容 .............................................................................................5 三、沟通的特征 ...................................................................................................10 四、沟通的类型 ...................................................................................................12 第二节沟通过程 .......................................................................................................14 一、沟通过程 .......................................................................................................14 二、沟通要素 .......................................................................................................15 第三节沟通与人生 ...................................................................................................18 一、沟通是生存的需要 .......................................................................................18 二、沟通是心理的需要 .......................................................................................19 三、沟通是社会人际关系的需要 .......................................................................19 四、沟通是学习的需要 .......................................................................................20 五、沟通是自我工作环境的需要 .......................................................................20 六、沟通是构建和谐家庭的需要 .......................................................................21 七、沟通是决策的需要 .......................................................................................22 第二章语言沟通系统与非语言沟通系统.....................................................24 第一节语言沟通系统 ...............................................................................................24 一、语言沟通的类型 ...........................................................................................25 二、语言沟通的基本要求 ...................................................................................26 三、交谈的技巧 ...................................................................................................29 第二节非语言沟通系统 ...........................................................................................36 一、非语言沟通的作用和特点 ...........................................................................37 二、非语言沟通的类型 .......................................................................................38 三、非语言沟通的主要形式 ...............................................................................39 第三章自我沟通.........................................................................................51 第一节自我沟通与自我认识 ...................................................................................52 一、自我沟通的定义 ...........................................................................................52 二、自我认识 .......................................................................................................53 第二节自我情绪管理 ...............................................................................................54 一、情商 ...............................................................................................................54 二、情绪管理 .......................................................................................................55 第三节大学生自我认知与就业 ...............................................................................59 一、性格 ...............................................................................................................60 二、能力 ...............................................................................................................61 三、自我定位与就业 ...........................................................................................65 四、就业误区 .......................................................................................................67 第四章沟通障碍.........................................................................................70 第一节语言障碍 .......................................................................................................71 一、语音差异造成隔阂 .......................................................................................71 二、语义不明造成歧义 .......................................................................................72 三、专业术语或行业暗语造成误解 ...................................................................73 第二节观念障碍 .......................................................................................................74 第三节角色障碍 .......................................................................................................75 一、年龄不同形成的代沟 ...................................................................................75 二、行业不同形成的行沟 ...................................................................................76 三、职位不同形成的位沟 ...................................................................................76 第四节个性心理障碍 ...............................................................................................77 一、自卑心理 .......................................................................................................77 二、嫉妒心理 .......................................................................................................79 三、恐惧心理 .......................................................................................................81 四、报复心理 .......................................................................................................82 五、逆反心理 .......................................................................................................84 六、猜疑心理 .......................................................................................................85 第五章沟通艺术.........................................................................................92 第一节倾听的艺术 ...................................................................................................93 一、倾听概述 .......................................................................................................93 二、主动倾听 .......................................................................................................94 三、专注倾听的技巧 ...........................................................................................96 第二节人际沟通风格及技巧 ...................................................................................98 一、人际沟通风格的作用 ...................................................................................98 二、人际沟通风格的类型及其沟通技巧 ...........................................................99 第三节说服的艺术 .................................................................................................104 一、说服的定义 .................................................................................................104 二、说服的技巧 .................................................................................................105 第六章礼仪概论........................................................................................113 第一节礼仪的起源和发展 ..................................................................................... 114 一、礼仪的起源 ................................................................................................. 114 二、礼仪的发展 ................................................................................................. 115 第二节礼仪的概念及特征 ..................................................................................... 116 一、礼仪的概念 ................................................................................................. 116 二、相关概念的辨析 ......................................................................................... 117 三、礼仪的基本特征 ......................................................................................... 118 第三节礼仪的作用与学习方法 ............................................................................. 118 一、礼仪的作用 ................................................................................................. 119 二、提高礼仪修养的方法 .................................................................................121 第七章个人形象礼仪................................................................................124 第一节仪容修饰 .....................................................................................................124 一、化妆礼仪 .....................................................................................................125 二、发型修饰 .....................................................................................................130 三、不可忽视的其他细节 .................................................................................133 第二节仪态举止 .....................................................................................................134 一、体姿 .............................................................................................................134 二、表情语 .........................................................................................................140 第三节仪表服饰 .....................................................................................................143 一、仪表服饰的重要内涵 .................................................................................144 二、着装原则 .....................................................................................................145 三、职业男性着装 .............................................................................................147 四、职业女性着装 .............................................................................................150 五、礼服 .............................................................................................................152 第八章社交礼仪.......................................................................................154 第一节相识礼仪 .....................................................................................................155 一、问候礼仪 .....................................................................................................155 二、称呼礼仪 ............................................................................
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