PART I LEAD-IN OF BUSINESS LETTER WRITING
UNIT 1 Fundamentals of
Business Letter Writing
PART II IMPORTANT BUSINESS PROCEDURES
UNIT 2
Establishment of Business Relations
UNIT 3 Making Status
Enquiries
UNIT g Making Inquiries
UNIT 5 Quotations and
Offers
UNIT 6 Making Counter-Offers
UNIT 7 Placing Orders
UNIT 8
Sales Promotion
PART III MAIN BUSINESS CLAUSES
UNIT 9 Payment
Terms
UNIT 10 Establishment and Amendment of L/C
UNIT 11 Packing and
Markings
UNIT 12 Shipment of Goods
UNIT 13 Complaints and
Claims
PART IV OTHER BUSINESS LETTER WRITING
UNIT 14 Other Forms of
Business Letters
UNIT 15 International Business Agreement and
Contract
UNIT 16 Situational Letter-Writing
APPENDIX I
Modes of
Trade, Products, Relevant Organizations and Titles
APPENDIX II
Trade
Terms, Currencies, Price, Settlement and Insurance
APPENDIX III
Quality,
Weight, Measurement, Packing, Marking, Transportation, Documents and
Ports
APPENDIX IV
Contract, Business Negotiation, Inspection, Claim and
Arbitration
APPENDIX V
Simplified Words/Phrases and
Abbreviations
BIBLIOGRAPHY
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