目录 "CONTENTS Part One Introduction …………………………………………………………………… 1 Project 1 Characteristics of Correspondence …………………………………………… 1 Project 2 Formats and Layout …………………………………………………………… 7 Part Two Online Foreign Trade and Platform of Cross-border E-commerce …… 17 Project 3 Online Foreign Trade ………………………………………………………… 17 Project 4 Search Engines and New Customers’ Development ………………………… 20 Project 5 Cross-border E-commerce and Its Correspondence ………………………… 23 Part Three Business Letter in International Trade Process ………………………… 28 Project 6 Development Correspondence ……………………………………………… 28 Project 7 Inquiries and Replies ………………………………………………………… 36 Project 8 Offers and Counter Offers …………………………………………………… 45 Project 9 Acceptance and Order ……………………………………………………… 53 Part Four Negotiation of Trade Terms ……………………………………………… 63 Project 10 Description of Quality and Quantity ……………………………………… 63 Project 11 Packing and Marking ……………………………………………………… 71 Project 12 Price Terms ………………………………………………………………… 79 Project 13 Shipment …………………………………………………………………… 87 Project 14 Insurance …………………………………………………………………… 95 Project 15 Payment Terms …………………………………………………………… 104 Project 16 Inspection, Claims, Arbitration and Dispute Settlement………… 113 Project 17 Amendment of Letters of Credit …………………………………………… 124 Project 18 Other Forms of Trade ……………………………………………………… 131 References ………………………………………………………………………………… 137"
内容摘要 "3. Seven Principles of Business Correspondence Writing 撰写函电的 7C 原则 A good business correspondence is brief, straightforward and polite. If possible, it should be limited to one page. ? The following principles should be involved in formal business correspondence. (1) completeness 完整 A business letter should include all the necessary information you intend to send. All the questions the reader asked should be answered because those are the matter he is concerned a?bout and interested in. The complete letters can make us obtain the expected effect and with no other writing a letter, to build better corporate reputation. So it is essential to check the mes?sage carefully before it is sent out. (2) concreteness 具体 Make the message specific, definite and vivid. What the letter comes to should be specific, definite rather than vague, abstract and general. ? For example, some qualities or characters of goods should be shown with exact figures instead of words like short, long or good. ? Give specific time (with date, month, year and even offer hour, minute if necessary) . ? But avoid expressions such as yesterday, next month, immediately and etc. (3) clarity 清楚 The writer must try to express his meaning clearly so that the reader will understand it well. The writer should do as follows: ? Apply the KISS formula — “Keep It Short and Simple” . ? Choose short, familiar, conversational words. ? Avoid unfamiliar words, abbreviations, or slang to make the messages easy to understand, e. g. : It’s better to say “ after”, “ use” and “ January”, instead of “ subsequently”, “utilize” and “Jan. ” . ? Use short sentences. Short sentences lead to clear meaning and easy understanding. The average sentence length is about 17 ~ 20 words. You can use sentences containing 3 ~ 40 words. If there are more than 40 words in a sentence, you can consider rewriting it into more than one sentence. ? Have paragraphs of suitable length. In business writing, it is suitable for paragraphs to be less than 8 lines. If a paragraph is too long, it may make the main idea unclear and lead to a loose structure. ? Make ideas clear. ? Put one idea in a sentence, put one topic in a paragraph, and put one subject in a letter. (4) conciseness 简洁 A good business letter should be precise and to the point. Avoid wordy languages and redundancy, or repetition and eliminate excessive detail: ? Shorten or omit wordy expressions. ? Include only relevant statements. ? Avoid unnecessary long sentences, relative pronouns, abstract subjects and passive verbs. (5) courtesy 礼貌 Avoid irritating, offensive, or belittling statements and answer letters promptly. Answer letters in good time and write to explain why if you fail to do it promptly. Even if you don’t think the recipient is right, you should still respond tactfully and politely. (6) consideration 体谅 Consideration emphasizes You-attitude rather than We-attitude. Focus on the positive approach. When writing a letter, keep the readers request, needs, desires as well as his feelings in mind. (7) correctness 正确 Correctness not only refers to a proper expression with correct grammar, punctuation and spelling, but also appropriate tone. Do not understate nor overstate as understatement might lead to less confidence and hold up the trade development while overstatement would throw you in an awkward position. Apply all other pertinent C qualities."
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