旅游饭店英语
正版保障 假一赔十 可开发票
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作者张翠玲，黄中军主编
出版社清华大学出版社
ISBN9787302513148
出版时间2023-04
装帧平装
开本其他
定价59元
货号12445431
上书时间2024-05-01
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作者简介
张翠玲，中国人民大学英语语言文学专业研究生，文学硕士，讲师。长期从事大学英语和专业英语教学，教学经验丰富。主授课程有大学英语、英语语言学、商务英语写作、商务英语视听说、饭店服务英语、旅游服务英语等课程等。主编教材《大学英语实用教程》，发表论文有《中国翻译考试现状分析及反思》（赤峰学院学报2011.8），《金隄的翻译思想》（海外英语2011.11），《标点符号在英汉翻译中的处理》（宜春学院学报2012.2），《新时代翻译研究的新转向》（南昌教育学院学报2012.11）。 黄中军：毕业于首都师范大学英语系，英语教育学士学位，英语教授，北京宣武红旗业余大学外语系主任，西城区政协常委。长期从事高等学历和高等职业教育，教学经验丰富。主要从事英语本专科的教学任务，主授课程：英语精读、英语听说、英汉口译、英语写作、大学英语、饭店服务英语、旅游服务英语等。对英语教学有所研究，曾公开发表过多篇论文，主研多项课题，主编、参编了多部教材，主编《旅游英语》，为中科院等翻译过大量资料，出版了译著《智慧七柱》。 鄢莉：郑州大学硕士研究生毕业、郑州大学西亚斯国际学院教师。教授商务英语、商务英语写作、饭店服务英语、旅游服务英语、导游英语、大
目录
目 录 Unit 1 Hotel Basics 1 Learning Objectives 1 Warming Up 1 Situational Conversations 3 Conversation 1 The Sense of Service 3 Conversation 2 Choosing Your Hotel 4 Additional Useful Expressions 5 Classroom Activities 7 Reading 9 “Green” Hotels and “Green” Hotels Association 9 Exercises 11 Learning Tips 13 Unit 2 Room Reservation 14 Learning Objectives 14 Warming Up 14 Situational Conversations 15 Conversation 1 Making a Reservation 16 Conversation 2 Desired Room Being Fully Booked 16 Additional Useful Expressions 18 Classroom Activities 19 Reading 20 The Duties of Reservationists 21 Exercises 22 Learning Tips 24 Unit 3 Bell Service 25 Learning Objectives 25 Warming Up 25 Situational Conversations 27 Conversation 1 Showing the Guests to Their Rooms 27 Conversation 2 Depositing Some Items 28 Additional Useful Expressions 29 Classroom Activities 31 Reading 33 The Duties of Doormen and Bellboys 33 Exercises 35 Learning Tips 38 Unit 4 Reception 39 Learning Objectives 39 Warming Up 39 Situational Conversations 41 Conversation 1 Checking in Guest with a Reservation 41 Conversation 2 Helping a Walk-in Guest 42 Additional Useful Expressions 43 Classroom Activities 44 Reading 47 The Duties of Receptionists and Reservations Clerks 47 Exercises 49 Learning Tips 51 Unit 5 Switchboard 52 Learning Objectives 52 Warming Up 52 Situational Conversations 53 Conversation 1 Receiving a Phone Call 54 Conversation 2 Explaining the Way to Make Phone Calls 54 Conversation 3 Placing a Morning Call 55 Additional Useful Expressions 56 Classroom Activities 57 Reading 59 The Duties of Switchboard Operators 59 Exercises 61 Learning Tips 63 Unit 6 Information Service 65 Learning Objectives 65 Warming Up 65 Situational Conversations 67 Conversation 1 Information for Shopping & Sightseeing 67 Conversation 2 Giving Directions to Hotel 67 Conversation 3 Taking a Message 68 Additional Useful Expressions 69 Classroom Activities 70 Reading 72 The Duties of Hotel Desk Clerks 73 Exercises 75 Learning Tips 77 Unit 7 Foreign Exchange and Cashier’s 78 Learning Objectives 78 Warming Up 78 Situational Conversations 80 Conversation 1 Exchanging Money 80 Conversation 2 Changing Coins 80 Conversation 3 Checking Out 81 Additional Useful Expressions 82 Classroom Activities 83 Reading 85 What Does a Cashier Pay Attention to? 85 Exercises 88 Learning Tips 89 Unit 8 Housekeeping ( I ) 90 Learning Objectives 90 Warming Up 90 Situational Conversations 92 Conversation 1 Cleaning the Room 92 Conversation 2 Turn-down Service 92 Additional Useful Expressions 94 Classroom Activities 95 Reading 97 Housekeeping Department 97 Exercises 100 Learning Tips 102 Unit 9 Housekeeping ( II ) 103 Learning Objectives 103 Warming Up 103 Situational Conversations 104 Conversation 1 Laundry 105 Conversation 2 Room Service 105 Conversation 3 Morning Call 106 Additional Useful Expressions 107 Classroom Activities 108 Reading 110 The Duties of Room Attendants 110 Exercises 112 Learning Tips 114 Unit 10 Maintenance and Safety 115 Learning Objectives 115 Warming Up 115 Situational Conversations 117 Conversation 1 The TV Doesnt Work 117 Conversation 2 Changing a Noisy Room 118 Conversation 3 Asking for a Duplicate Key 118 Additional Useful Expressions 119 Classroom Activities 120 Reading 122 Hotel Safety Regulations Abroad 122 Exercises 124 Learning Tips 127 Unit 11 Restaurant Service 128 Learning Objectives 128 Warming Up 128 Situational Conversations 129 Conversation 1 Receiving Guests 130 Conversation 2 At the Western Restaurant 130 Conversation 3 At the Chinese Restaurant 131 Additional Useful Expressions 132 Classroom Activities 134 Reading 136 The Duties of Waiters and Waitress 136 Exercises 138 Learning Tips 140 Unit 12 Bar Service 141 Learning Objectives 141 Warming Up 141 Situational Conversations 143 Conversation 1 Take Beverage Order 143 Conversation 2 Serving the Guest 143 Conversation 3 Serving the Guest 144 Additional Useful Expressions 145 Classroom Activities 147 Reading 150 What Does It Take to Become a Good Bartender? 150 Exercises 152 Learning Tips 154 Unit 13 Business Service 156 Learning Objectives 156 Warming Up 156 Situational Conversations 158 Conversation 1 Booking Flight 158 Conversation 2 Copying and Typing 159 Additional Useful Expessions 160 Classroom Activities 161 Reading 163 Welcome to Business Services 164 Exercises 165 Learning Tips 168 Unit 14 Shopping Arcade 169 Learning Objectives 169 Warming Up 169 Situational Conversations 170 Conversation 1 Selecting a Gift 171 Conversation 2 About Chinese Arts and Crafts 172 Additional Useful Expressions 173 Classroom Activities 173 Reading 174 Main Duties of Shop Assistants 175 Exercises 177 Learning Tips 179 Unit 15 Recreation and Fitness 180 Learning Objectives 180 Warming Up 180 Situational Conversations 182 Conversation 1 At Night Club 182 Conversation 2 At Training Center 183 Additional Useful Expressions 183 Classroom Activities 184 Reading 185 Job of the Fitness Worker 186 Exercises 188 Learning Tips 190 Unit 16 Meeting Service 191 Learning Objectives 191 Warming Up 191 Situational Conversations 192 Conversation 1 Arranging a Conference 193 Conversation 2 Booking Meeting Facilities 193 Additional Useful Expressions 194 Classroom Activities 196 Reading 198 How to Choose the Right Conference Call Service 198 Exercises 200 Learning Tips 203 Keys to Exercises 204 Transcripts of the Conversations 234 Transcripts for Listening Practice 280 Terminology of Hotel Service 299 Reference 307 VIII IX VII
主编推荐
本书结合国际旅游饭店业发展的新特点，依照旅游饭店岗位服务场景、工作流程和职业技能要点，系统介绍了房间预订、礼宾服务、接待、问讯、外币兑换与收银、客房整理、维修与安保、餐厅服务、酒吧服务、商务中心、购物、康乐中心、会议服务等旅游饭店英语基本知识，并通过指导学生实训的形式，以强化学生的技能培养。本书构思独特，结构严谨，内容翔实，突出实用性，并注重旅游饭店英语服务全过程应用能力的培养。本书既可作为普通高等院校本科旅游管理专业的教材，同时又兼顾普通高校专接本、高职、高等教育自学考试、成人教育旅游管理教学，也可用于旅游饭店从业者的在职岗位培训，参加旅游英语资格取证考试提供辅导。
精彩内容
本书结合国际旅游饭店业发展的新特点，依照旅游饭店岗位服务场景、工作流程和职业技能要点，系统介绍了房间预订、礼宾服务、接待、问讯、外币兑换与收银、客房整理、维修与安保、餐厅服务、酒吧服务、商务中心、购物、康乐中心、会议服务等旅游饭店英语基本知识，并通过指导学生实训的形式，以强化学生的技能培养。本书构思独特，结构严谨，内容翔实，突出实用性，并注重旅游饭店英语服务全过程应用能力的培养。本书既可作为普通高等院校本科旅游管理专业的教材，同时又兼顾普通高校专接本、高职、高等教育自学考试、成人教育旅游管理教学，也可用于旅游饭店从业者的在职岗位培训，参加旅游英语资格取证考试提供辅导。
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