目录 一、Daily Business日常事务 Telephone电话业务 Fax传真接发 Business Letter商业信函 二、Business Trade 商务贸易 Building Business Relations建立商贸关系 Inquiry询盘 Offer and,Counter-offer报盘与还盘 Package包装问题 Price价格 Terms of Payment支付账款 Signing an Order签订订单 Uploading and Shipment装运交货 三、Business Communication商务交流 Introduction and Greeting见面介绍 Small Talk in the Office闲暇聊天 Farewefl告别 四、Business Meeting商务会议 Preparation for the Meeting会前准备 At the Meeting会议过程 Introducing the Product介绍产品 Discussion业务讨论 五、Business Trip商务旅行 Preparation出行准备 Taking a Plane乘坐飞机 In a Hotel住在酒店 At the Customs出人海关 六、Business Negotiation商务谈判 Appointment约会安排 Negotiating over the Contract合约洽谈 Discount and Commission回扣与佣金 BusIness Representation代理权协商 Tendering and Bidding招标投标 七、Business Reception客户接待 Business Meal宴请客户 Visiting the Factory参观工厂 Etiquette接待礼仪 八、Legal Issues法律话题 Insurance商业保险 Lodging a Complaint or a Claim投诉与索赔 九、Business Sales销售话题 Sales Strategy销售策略 Sales Promotion and Services促销与服务
媒体评论 Natural abilities are like natural plants that need pruning by study. ——Francis Bacon Only those who have the patience to do simple things perfectly ever acquire the skill to do difficult things easily. ——Friedrich Schiller 天生的才干如同天生的植物一样,需要靠学习来修剪。 ——弗兰西斯·培根 只有有耐心圆满完成简单工作的人,才能够轻而易举地完成困难的事。 ——弗里德里西·席勒
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