目录 Thanks致谢 Introduction序言 1 Face to face会面 Basic skills and techniques for talking to people in business situations 2 Letters, faxes and memos信件,传真和备忘录 Basic skills and techniques for business correspondence 3 On the phone通电话 Basic skills and techniques for using the telephone in business 4 Summaries, notes, reports总结,笔记,报告 Basic skills and techniques for writing reports, making notes, summarizing and taking notes of conversations in business 5 Working together一起工作 Talking about where you work, employment policy,a companys activities,organization and history 6 International trade国际贸易 Ordering and supplying goods or services; answering and making enquiries,making offers, placing and acknowledging orders 7 Money matters货币贸易 Methods of payment, cash flow, invoicing, dealing with non-payment problems 8 Dealing with problems处理问题 Complaining and apologizing, delivery and after-sales problems 9 Visitors and travellers访问者和旅行者 Looking after foreign visitors and travelling on business; hotels, restaurants,small talk, telling stories 10 Marketing市场营销 Marketing a product, market research, promotion and advertising 11 Meetings会谈 Taking part in formal and informal meetings, one-to-one meetings and larger group meetings 12 Processes and operations工作过程和操作 Explaining and describing operations, giving instructions 13 Jobs and careers工作和职业 Applying for jobs and seeking promotion, participating in interviews 14 Sales and negotiation销售和谈判 Selling and buying products, negotiating face-to-face and on the phone 15 A spe project 一个特别的项目 A simulation, revising many of the skills and situations in the course Files文档 BEC考点分布表
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