约翰· 霍尔纳(John Hoerner),前美国L.S. Ayres, 英国Debenhams连锁百货、 The Burton Group集团、 Arcadia Group集团、Tesco UK Clothing and TescoCentral European Clothing首席执行官。现任Tesco国际服装业务战略顾问。
They are the ones who decide if the chef has gotit right!
● Chapter 2–Stores / 17
This is the beautiful table where the retail “dinner” is served to the customers.
● Chapter 3–Buyers,
Suppliers & Stock Management / 53
These are the chefs who source and prepare therepast for the customers.
● Chapter 4–Marketing, PR
& Communications / 105
Your restaurant will not be a very big success ifno one knows about it. You have spent so much time and effort creating theperfect “dish”–how will anyone know?
● Chapter 5–Strategy / 115
Good “scratch” cooks can whip up a delicious meal from whatever theyfind in the refrigerator but a really great chef plans ahead for the menu, theingredients, how and when it will be prepared and how and when it will beserved.
●Chapter 6–“Investment”vs.“Expense” / 131
Are you “spending money”or“investingmoney”–there is a huge difference!
● Chapter 7–People / 137
Who is in the kitchen and how good are they? Whois serving and how good are they? Can you ever imagine a really great restaurantrunning without the people who make it what it is?
● Chapter 8–Tips & Truisms /185
There is no substitute for experience and doingit yourself but it is possible to learn faster by paying attention to those whohave done it successfully before.
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