Unit 1 Business Kaleidoscope Section I Lead-in Section II Reading What Is Business? Section III Language Focus Section IV Business Writing Business Letters Section V Listening & Speaking Expressing Opinions Section VI Business Etiquette Dos and Don'ts in USA
Unit 2 Business Enterprise Section I Lead-in Section II Reading What Kind of Business Enterprise is Best for You? Section III Language Focus Section IV Business Writing A Company Profile Section V Listening & Speaking Presenting a Company Section VI Business Etiquette Manners
Unit 3 Business Plan Section I Lead-in Section II Reading Business Plan Section III Language Focus Section IV Business Writing Agenda Section V Listening & Speaking Holding a Meeting Section VI Business Etiquette Business Meeting Etiquette Review of Units 1-3
Unit 4 Business Relationship Section I Lead-in Section II Reading What Is Corporate Entertainment? Section III Language Focus Section IV Business Writing Business Cards & Business Greeting Cards Section V Listening & Speaking Socializing Section VI Business Etiquette Greetings and Introductions in Business
Unit 5 Marketing Section I Lead-in Section II Reading The Marketing Mix Section III Language Focus Section IV Business Writing Telephone Messages Section V Listening & Speaking Business Telephoning Section VI Business Etiquette Telephone Manners
Unit 6 Advertising Section I Lead-in Section II Reading Advertising Section III Language Focus Section IV Business Writing A Short Product Description Section V Listening & Speaking Presenting a Product Section VI Business Etiquette What Should the Salesperson Do? Review of Units 4-6
Unit 7 Retail Business Section I Lead-in Section II Reading Retail Trade Section III Language Focus Section IV Business Writing Business Memo Section V Listening & Speaking Offering Help Section VI Business Etiquette Tips for Cross-Cultural Communication in Language
Unit 8 Banking Section I Lead-in Section II Reading The Business of Banking Section III Language Focus Section IV Business Writing Notice Section V Listening & Speaking Giving and Asking for Advice Section VI Business Etiquette Good Banking Etiquette
Unit 9 E-Business Section I Lead-in Section II Reading What Is E-business? Section III Language Focus Section IV Business Writing Email Section V Listening & Speaking Making Suggestions Section VI Business Etiquette Business Email Etiquette
Unit 10 Customer Service Section I Lead-in Section II Reading What Is Customer Service? Section III Language Focus Section IV Business Writing Letters of Complaint; Adjustment Letters Section V Listening & Speaking Dealing with Complaint Section VI Business Etiquette Ten Commandments of Customer Service Review of Units 7-10 Glossary
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