Difficult Conversations：How to Discuss What Matters Most

图书标准信息

• 作者 Douglas、Bruce、Sheila、Roger Fisher 著
• 出版社 Penguin Books
• 出版时间 2010-11
• 版次 10
• ISBN 9780143118442
• 定价 125.80元
• 装帧 平装
• 开本 其他
• 纸张 其他
• 页数 352页
• 正文语种 英语

【内容简介】

Weattemptoravoiddifficultconversationseveryday-whetherdealingwithanunderperformingemployee,disagreeingwithaspouse,ornegotiatingwithaclient.FromtheHarvardNegotiationProject,theorganizationthatbroughtyouGettingtoYes,DifficultConversationsprovidesastep-by-stepapproachtohavingthosetoughconversationswithlessstressandmoresuccess.you'lllearnhowto:

?Deciphertheunderlyingstructureofeverydifficultconversation
?Startaconversationwithoutdefensiveness
?Listenforthemeaningofwhatisnotsaid
?Staybalancedinthefaceofattacksandaccusations
?Movefromemotiontoproductiveproblemsolving

【作者简介】

DouglasStone,BrucePatton,andSheilaHeenteachatHarvardLawSchoolandtheHarvardNegotiationProject.Theyhavebeenconsultantstobusinesspeople,governments,organizations,communities,andindividualsaroundtheworld,andhavewrittenonnegotiationandcommunicationinpublicationsrangingfromtheNewYorkTimestoParentsmagazine.BrucePattonisalsoaco-authorofGettingtoYes.EachofthemlivesinBoston,Massachusetts.

StoneandHeenaretheauthorsofThanksfortheFeedback:TheScienceandArtofReceivingFeedbackWell(EvenWhenItIsOffBase,Unfair,PoorlyDelivered,andFrankly,You'reNotintheMood)(Viking/Penguin,2014)RogerFisheristheSamuelWillistonProfessorofLawEmeritus,DirectoroftheHarvardNegotiationProject,andthefounderoftwoconsultingorganizationsdevotedtostrategicadviceandnegotiationtraining.