Crucial Conversations: Tools for Talking When Stakes Are High关键对话英文版

图书标准信息

• 作者 Kerry、Joseph、Ron、Al Switzler 著
• 出版社 Mcgraw-Hill
• 出版时间 2011-08
• ISBN 9780071775304
• 定价 311.50元
• 装帧 精装
• 开本 其他
• 纸张 其他
• 页数 304页
• 正文语种 英语

【内容简介】

ThefirsteditionofCrucialConversationsexplodedontothesceneandrevolutionizedthewaymillionsofpeoplecommunicatewhenstakesarehigh.Thisneweditiongivesyouthetoolsto:

Prepareforhigh-stakessituations
Transformangerandhurtfeelingsintopowerfuldialogue
Makeitsafetotalkaboutalmostanything
Bepersuasive,notabrasive

KerryPatterson,JosephGrenny,RonMcMillan,andAlSwitzlerarecofoundersofVitalSmarts,aninnovatorincorporatetrainingandorganizationalperformance.

【作者简介】

KerryPatterson,JosephGrenny,RonMcMillan,andAlSwitzlerarecofoundersofVitalSmarts,aninnovatorincorporatetrainingandorganizationalperformance.

【目录】

ForewordXI
AcknowledgmentsXV
Ch.1What'saCrucialConversation?AndWhoCares?1
Ch.2MasteringCrucialConversations:ThePowerofDialogue17
Ch.3StartwithHeart:HowtoStayFocusedonWhatYouReallyWant27
Ch.4LearntoLook:HowtoNoticeWhenSafetyIsatRisk45
Ch.5MakeItSafe:HowtoMakeItSafetoTalkaboutAlmostAnything65
Ch.6MasterMyStories:HowtoStayinDialogueWhenYou'reAngry,Scared,orHurt93
Ch.7StateMyPath:HowtoSpeakPersuasively,NotAbrasively119
Ch.8ExploreOthers'Paths:HowtoListenWhenOthersBlowUporClamUp141
Ch.9MovetoAction:HowtoTurnCrucialConversationsintoActionandResults161
Ch.10PuttingItAllTogether:ToolsforPreparingandLearning179
Ch.11Yeah,But:AdviceforToughCases193
Ch.12ChangeYourLife:HowtoTurnIdeasintoHabits215
Endnotes229
Index231