module 2receiving taskstask 1familiar with the n/18 task 2reconfirm the arrangement/23 task 3preparations for meeting a tour group/27
module 3immigration and customstask 1check in at the airport/34 task 2go through the immigration/36 task 3go through the customs/39
module 4meeting gueststask 1meet the tour group/44 task 2meet a fit guest/48
module 5on the way to the hoteltask 1exten a wele speech/60 task 2adjusting to the time difference/62 task 3gui on the way/64 task 4warm remin/71
module 6at the hoteltask 1checking in/82 task 2introducing hotel facilities/86 task 3wakeup call/90 module 7talking about the itinerarytask 1discussing the itinerary/98 task 2handling changes in the itinerary/102
module 8at the restauranttask 1booking tables/112 task 2dining at a chinese restaurant/114 task 3dining at a western restaurant/117 task 4tasting local food/120
module 10transportationtask 1public transportation/144 task 2rent a car/146
module 11shopping in tourismtask 1souvenirs/154 task 2arts and crafts/157 task 3tea/160
module 12recreational programtask 1health activities/168 task 2watch shows/170 task 3pubs and bars/172 task 4traditional chinese entertainment/175
module 13seeing off gueststask 1checking out/186 task 2exten a farewell speech/190 task 3departure procedure/193
keys for reference/200 references/251
内容简介:
通过解构地陪导游涉外旅游服务流程、分析岗位能力要求,确定本书的内容框架由14个任务模块构成,内容涵盖涉外导游服务的主要工作程序。全书14个模块分别为unit 1 an overview of tourim indutry、unit 2 tak reception 、unit 3 immigration and cutomer、unit 4 meeting guet、unit 5 at the hotel、unit 6 talking about the itinerary、unit 7 at the retaurant、unit 8 tourit tranportation、unit 9 viiting cenic pot、unit 10 hopping in tourim、unit 11 health and recreation center、unit 12 handling emergency、 unit 13 dealing with int、unit 14 eeing off guet。
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