目.录CONTENTSModule 1 Getting Prepared for Cruise Ship Jobs Lesso1 Which Cruise Line Are You Applying for? …………………………1 Lesso2 Is Working oa Cruise Ship Worth It? ……………………………10 Lesso3 Why Do You Want to Work for Us? …………………………………18Module 2 Communicatiowith Colleagues oCruise Ships Lesso1 I’ m New Here! ………………………………………………………27 Lesso2 Where Is the Crew’ s AccommodatioArea? ………………………38 Lesso3 What’ s Your Favorite Food? ………………………………………47 Lesso4 I’ m Not Quite Myself ………………………………………………55 Lesso5 How Do You Handle Stress? …………………………………………63 Lesso6 It’ s the Spring Festival iChina ……………………………………73Module 3 Getting Skillful for WorkUnit 1 Front Office……………………………………………………………83 Lesso1 Embarkatio …………………………………………………………83 Lesso2 Dealing with Complaints ……………………………………………92 Lesso3 Disembarkatioand Check-out …………………………………100Unit 2 Housekeg Service & Laundry Service……………………111 Lesso1 Housekeg Service ……………………………………………111 Lesso2 Laundry Service ……………………………………………………120Unit 3 Food Service…………………………………………………………129 Lesso1 Restaurant Service …………………………………………………129 Lesso2 Bar Service ………………………………………………………137 Lesso3 Room Service ………………………………………………………145Unit 4 Leisure Service………………………………………………………154 Lesso1 Childcare Service …………………………………………………154Lesso2 Shopping Onboard ………………………………………………163Lesso3 Entertainment & RecreatioOnboard ……………………………173Lesso4 Shore Excursio……………………………………………………184参考文献 …………………………………………………………………………194 作者介绍 辽宁轻工职业学院国际邮轮乘务与管理专业教师。曾参加《邮轮服务英语》(首都经济贸易大学出版社,2022年)等教材编写;主持2020年大连市社科联重点课题《打造大连邮轮旅游服务人才高地建设的研究》;曾获辽宁省职业院校教师教学能力大赛二等奖、三等奖。 序言
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