管理信息系统第2版

图书标准信息

• 作者 汤普森（Ronald L.Thompson）、William L.Cats-Baril 著
• 出版社 北京大学出版社
• 出版时间 2005-01
• 版次 2
• ISBN 9787301081280
• 定价 45.00元
• 装帧 平装
• 开本 16开
• 纸张 其他
• 页数 537页
• 正文语种 英语

【内容简介】

《信息技术与管理》较系统地介绍了管理信息系统的基础知识，包括管理信息系统导论、信息技术基础、信息系统在组织中的应用、信息系统资源的管理共四个部分的内容。《信息技术与管理》的最大特点是系统性和实践性，适合无理工科背景的学生使用且所介绍内容可操作性较强。

【作者简介】

RonaldL.ThompsonisAssociateProfessorofManagementinWakeForestUniversitysBabcockGraduateSchoolofManagement.HeholdsaPh.D.fromtheIveySchoolofBusinessAdministrationattheUniversityofWesternOntario（London，Canada）andwasformerlyonthefacultiesoftheUniversityofVermontandtheUniversityofCalgary.Ronhaspublishedinavarietyofacademicjournalsandhasservedasanassociateedi-torforMISQuarterly.Healsohastaughtawiderangeofstu-dentsandhaswonawardsforteachingexcellence.RonandhiswifeJenenjoynumerousoutdooractivities，includingbiking，golf，andtryingtokeepupwiththeirtwodogswhenhiking.Williamt.Cats-BarilisAssociateProfessorofManagementInformationSystemsintheSchoolofBusinessAdministrationattheUniversityofVermont.HeholdsaPh.D.fromtheUniversityofWisconsin-Madison.Hehasheldavarietyofvisit-ingappointmentsincludingstaysatINSEADandtheLondonSchoolofEconomics.Willyhaspublishedmorethan30articlesandbookchaptersonavarietyoftopicsininformationtechnol-ogyanddecisionmaking.Hehastaughtavarietyofaudiencesaroundtheworldrangingfromfirst-yearundergraduatestu-dentstoseniorexecutivesandhasreceivedvariousawardsforteachingexcellence.Hehasaninternationalconsultingpractice.AformerwaterpoloplayerfortheMexicannationalteam，Willynowenjoysskiing，bicycling，trekking，andscubadiving.

【目录】

1IntroductiontoInformation
TechnologyandManagement
Introduction2
TechTalk：InformationTechnology2
InformationTechnologyIssues3
TechTalk：Capacity4
TechTalk：informationTechnology
Infrastructure6
TheMusicIndustry：1999-20017
TechTalk：InstantMessagingandChat9
IndustryStakeholders9
MajorThemesoftheBook12
OrganizationalResponsiveness12
CompetitiveStrategy13
BusinessBrief1.1：FidelitySharpensIts
TechnologicalEdge15
GlobalPerspective16
BusinessBrief1.2：AOLtoUnveilChina
Venture17
EthicalIssues18
BusinessBrief1.3：BigBroIsEyeing
YourE-Mail18
ImpactonCareers19
TechTalk：HyperTextkinks19
TechTalk：SystemInterface20
FrameworkfortheBook21
Summary23
CaseAssignment：WatchYourSpeed25
ReflectionsCase：TheRosettaDisk26
FoundationsofInformation
Technology29

2SoftwareandHardware31
Introduction32
PerformanceCriteria34
PerformanceTrade-Offs35
TechTalk：MooresLaw35
Software38
SystemsSoftware39
BusinessBrief2.1：MicrosoftUsesFeeCode42
ApplicationSoftware43
Hardware47
SoftwareHorrorStories47
BusinessBrief2.2：BuggySoftware48
SoftwareTips！48
InputDevices：AcceptingData48
TechTalk：ComputerSizes49
SystemUnitandMotherboard51
ProcessorandMainMemory：
ProcessingData54
TechTalk：MeasuringDataandStorage
Capacity55
TechTalk：MeasuringInternalClock
Speed56
TechTalk：MeasuringtheSpeedofExecuting
Instructions56
BusinessBrief2.3：ChipBreakthrough57
ComputerDesign58
SecondaryStorage：StoringData58
TechTalk：MeasuringTime58
OutputDevices：PresentingData61
HardwareTips！63
HardwareHorrorStories64
ConcludingComments64
Summary65
CaseAssignmentI：FactoryoftheFuture?68
CaseAssignmentI1：PullthePlugon
KaZaA?69
ReflectionsCase：VirtualImmortality70

3ContentManagement72
Introduction73
NextCard，Inc.73
DataRepresentation73
FileAccess75
TransactionProcessing78
DatabaseProcessing80
DataCaptureandProcessing82
ContentasaCorporateResource83
BusinessBrief3.1：KeepingTabsonthe
81oodBank84
DatabaseOrganization-Relational
Model84
MaintainingDatainaDatabase86
RetrievingInformationfroma
RelationalDatabase87
AdvancedDatabaseQuery
Interfaces88
PresentingInformationfromaDatabase90
BusinessBrief3.2：GivingtheWebaVoice91
PerformanceCriteriaforDatabase
ManagementSystems92
Object-OrientedDatabaseModel93
Object-RelationalDatabaseManagementSystems94
DataWarehouses94
BusinessBrief3.3：BB~T97
DataMining98
BusinessBrief3.4：E.piphany?102
AdditionalDataManagementIssues102
DistributedDatabases102
DataSecurity103
Summary104
CaseAssignment：DoubleClick106
ReflectionsCase：TheGenomeProject108
PracticumCaseAssignment：Green[and
CommercialRentals109
TechnicalNote1：DataModelingand
Entity-RelationshipDiagrams112
CreatingaDataModel117
MovingfromaDataModeltoaDatabase
Design117

4TelecommunicationsandNetworking120
Introduction121
OrganizationalCommunication122
FormalandInformalCommunication122
CommunicationDyads123
BusinessBrief4.1：PhonyPressRelease
LandsHoaxerinJail124
DistortioninOrganizational
Communication125
TypesofDistortion126
InformationOverload129
BusinessBrief4.2：SlowedtoaDeadHaR130
AnalogandDigitalData
Representation130
Telecommunications131
TheChangingFaceof
Telecommunications133
TechTalk：DataChannels134
Protocols136
ISDN136
DSL136
TechTalk：DataTransferRates137
CableModems137
T-CarrierSystem138
FrameRelay139
FastEthernet139
Wireless139
BusinessBrief4.3：ChinaBuilds
TelecommunicationsInfrastructure142
Networks142
ComponentsofaLAN144
LANProtocolst47
LANTopologies148
IntranetsandExtranets148
NetworkHorrorStories152
Summary153
CaseAssignment：GuerrillaWireless
NetworkingfortheMasses155
ReflectionsCase：UbiquitousComputing157

5TheinternetandElectronicCommerce160
Introduction161
EvolutionoftheIntemet162
IntemetBuildingBlocks164
InternetAddressing164
ElectronicMail，Newsgroups，ListServices165
TelnetandFtp166
WorldWideWeb167
CompanyExample：NextCard168
AdditionalInternetTechnologies170
MarkupLanguages170
DynamicallyGeneratedWebPages172
WebPortals174
SearchEngines175
IntelligentAgents175
IndustryExample：Brokerage176
BusinessOpportunities179
Business-to-Consumer179
Business-BasedMarkets180
BusinessBrief5.1：Plugged-inFansBuyHotTicketsinWebPresales181
Consumer-BasedMarkets181
Business-to-Business182
BusinessBrief5.2：SellingBackpacksontheWebIsHarderThanItLooks183
TheMobileInternet184
InternetTechnologiesandBusinessOperations186
IntemetIssues186
Security187
Privacy189
ConsumerProtection189
Censorship190
BusinessBrief5.3：U.S.FirmsConcernedaboutGlobalLegalPact191
IntellectualPropertyRights191
InteractiveActivities192
Summary194
CaseAssignment：WirelessBankingStrategy196
OrganizationalUsesofInformationSystems199

6informationSystemsandOrganizationalCompetition201
Introduction202
ComponentsofanInformationSystem202
Purpose202
Roles203
Procedures204
Content205
InformationTechnology206
CompetitionandStrategy207
BusinessBrief6.1：Mr.CozzetteBuysaComputer210
UnderstandingStrategy211
SWOTAnalysis212
TheValueChain212
BusinessBrief6.2：GeneralMotors：FromBrickstoClicks215
PortersFive-ForcesModel216
CaseExample：MarshallIndustries219
ManagementObjectivesforInformationSystems221
CompetitiveVulnerabilities225
PositioningtheI/TOrganization225
ManagingEmergingTechnologies226
Summary229
CaseAssignmentI：DemcoUsesI/TtoHelpCustomers231
CaseAssignmentIl：PollutionSolutions(A)：OnePersonsWaste...232

7informationSystemsand
7OrganizationalResponsiveness236
Introduction237
AFrameworktoAchieveOrganizatiOnalResponsiveness239
OrganizationsasSystems239
TheElementsofOrganizationalResponsiveness241
Inputs242
BusinessBrief7.1：BorderDelaysSlowProduction243
Outputs243
TransformationProcess245
BusinessBrief7.2：CustomerSupport--ParTech246
BusinessBrief7.3：I/TCanTransform
Operations：TheRussellCorporation248
TheDynamicsofOrganizationalResponsiveness249
Homeostasis249
Forecasting251
BusinessBrief7.4：InHindsight253
Feedback254
EnvironmentalScanning257
OpenversusClosedSystems259
Buffers260
Summary262
CaseAssignmentI：Wal-MartTrumps
MooresLaw264
CaseAssignmentI1：CreativeAerospace，Inc.265

8InformationSystemsandOrganizationalDecisionMaking268
Introduction269
ManagerialFunctions269
TraditionalSchemeforClassifying
InformationSystems272
DecisionMakinginManagement273
TheRealitiesofDecisionMaking274
AlternativeViewsofManagement275
TheLimitationsofRationality278
UsingInformationSystemstoImproveDecisionMaking282
Controlling282
AutomatingDecisions284
SupportingComplexDecisions285
AugmentingKnowledge286
BusinessBrief8.1：ComputersasComplexityBusters：IdLikeNextFridayOff287
BusinessBrief8.2：KeepingtheEngineTuned289
KnowledgeManagement291
BusinessBrief8.3：TappingKnowledgeatPfxG292
StrategicPlanning292
GroupDecisionMaking293
BusinessBrief8.4：WebDAVProtocolComesofAge295
Summary296
CaseAssignmentI：WisconsinDepartmentofHealthandSocialServices297
CaseAssignmentI1：TheNorrisCompany
(B)：SherrysDayattheOffice298

9OrganizationalUseof
InformationSystems302
Introduction303
OrganizationsandOrganizationalStructure303
BusinessFunctions304
Accounting305
Finance305
MarketingandSales306
ProductionandOperations
Management307
CustomerSupport308
HumanResourceManagement308
InformationServices308
BusinessProcesses309
ProcessViewofanOrganization312
BusinessBrief9.1：NationalandProvincialBuildingSociety314
InformationSystemstoSupportOrganizationalProcesses315
TheVirtualOrganization317
BusinessBrief9.2：NetworksasDistortionBusters319
CautionsontheUseofI/T319
InformationSystemsandRegulatoryIssues320
BadTiming320
WakingaSleepingGiant320
CulturalIssuesMatter321
VulnerabilitytoSystemsFailure322
EthicalVulnerabilities323
BusinessBrief9.3：HappyBirthdaytoYou324
BusinessBrief9.4：InternetPrivacy325
EstablishandEnforceWrittenPoliciesonEthicsandtheUseofI/T325
Summary328
CaseAssignmentI：AnchoringLogisticsinTechnology329
CaseAssignmentIi：WhenAffairsoftheHeartRaiseI/TPrivacyissues331

ModuleIICase：DakinFarm(A)：Mail-OrderProcessing333
ManagingInformationSystemsResources339
10BusinessProcessManagementandEnterpriseSystems341
Introduction342
OrganizationalStrategiesandBusinessProcesses344
BusinessProcessAutomation344
BusinessProcessImprovementandTransformation346
PrinciplesofBusinessProcessImprovement346
ExampleofBusinessProcessImprovement349
PrinciplesofBusinessProcessTransformation350
ExampleofBusinessProcessTransformation351
BusinessBrief10.1：TheAxeCanBeSharp：
TheUltimateinProcessTransformation353
InformationSystemsandProcessManagement353
EnterpriseInformationSystems354
EnterpriseResourcePlanningandEnterpriseSystems355
IssuesinImplementingEnterpriseSystems357
BusinessBrief10.2：AnsweringCustomerswithCRM358
BusinessBrief10.3：IntegratingPurchasingwithERP360
Summary361
CaseAssignmentI：TheLimitedCurtailsFraud363
CaseAssignmentIl：LehighValleyHospitalGetsaNewBackbone364

11InformationSystemsDevelopment366
Introduction367
RolesinInformationSystemsDevelopment369
TheSystemsDevelopmentProcess369
StructuredDevelopmentversusObject-OrientedDevelopment370
Object-OrientedTechniques371
Step1.ProjectPlanning(DefineGoalsandObjectives)371
Step2.Analysis(DefineInformationRequirements)374
Step3.GenerationandEvaluationofAlternatives376
DesignStrategies：Build，Buy，orOutsource380
Step4.DesigningtheChosenAlternative380
BusinessBrief11.1：SkiConditionsIdealafterI/SIntegration381
Step5.Implementation384
BusinessBrief11.2：PoweringaPeacock386
Step6.MaintenanceandOperations388
CASETools389
AlternativeDevelopmentTechniques390
End-UserDevelopment391
RapidApplicationDevelopment392
OperationalVulnerabilities393
BusinessBrief11.3：ApplicationDevelopmentLifeCycleGetsanASPAngle394
EffectiveProjectManagement395
Summary396
CaseAssignmentI：IntelligentElectronics399
CaseAssignmentil：GreatSports！400
TechnicalNote2：StructuredAnalysis
andDesignTechniques403
StructuredToolsandTechniques403
SampleCase：WestwardHo403
DataFlowDiagrams404
WestwardHo：Operations405
DFDs：TheContextDiagram406
DFDs：TheSystem-LevelDiagram406
DFDs：Lower-LevelDiagrams408
DiagramingConventions409
DataModelsandDataDictionaries409
StructuredDesign410
StructuredProgramming，412
Summary412
ExternalInformationSystemsSourcing414
Introduction415

12BuyingPackagedSoftware415
Outsourcing420
BusinessBrief12.1：ProblemsforRich-Con
Steel421
ServiceProviders423
ApplicationServiceProvider423
BusinessBrief12.2：Spin-offSees
OutsourcingasKeytoSuccess424
ManagementServicesProvider426
WebServices428
SelectiveSourcing431
Summary432
CaseAssignmentI：MillerElectricCaseAssignmentii：OutsourcingintheRetailSector436

13InformationResourceManagement438
Introduction439
HersheysBiggestDud439
SpotShortages439
TheMarsOption440
TheProject440
Big-BangApproach441
NotanIsolatedInstance442
InformationSystemsasaCorporate
Resource443
ContentasaCorporateResource444
InformationSystemsPlanning445
OrganizationoftheInformation
ServicesDepartment447
CostandResourceManagement449
BusinessBrief13.1：ChargeThose
Users450
DisasterRecoveryPlanning451
BusinessBrief13.2：RecreatingYearsofFiles，
OneApplicationataTime452
SystemsSecurity455
BusinessBrief13.3：IBMMovestoPlug
HolesinDisasterRecovery456
Summary458
CaseAssignmentI：PollutionSolutions(C)：
WhenItRains...460
CaseAssignmentIl：DisasterRecoveryat
VermontMutual461
ModuleiiiCase：DakinFarm(B)：WhatsNext?464

14InformationTechnology：EmergingandFutureIssues472
Introduction473
OrganizationalManagement474
EmploymentandEntrepreneurship476
BusinessBrief14.1：Just-Not-in-Time477
BusinessBrief14.2：AmidRecordProfits，
CompaniesContinueLayoffs478
Ethical，Security，andInternationalIssues480
BusinessBrief14.3：TheCyber-SurveillanceBillandYou481
Cyberterrorism482
SemanticHacking：WhoCanYouBelieve?482
BusinessBrief14.4：Cyberterrorism483
BusinessBrief14.5：WantaNewCreditCardNumber?484
BusinessBrief14.6：SemanticHacking485
Summary490
CaseAssignmentI：TheParableofthePizzaParlor490
CaseAssignmentI1：SouthKorea：ANationofDigitalGuineaPigs492
CaseAssignmentIII：Artificial
Intelligence493
Glossary495
Index516