Designing for Service: Key Issues and New Directions 服务设计
Daniela Sangiorgi是最早从事服务设计研究的学者之一。获得工业设计学位后，她继续在意大利米兰理工大学攻读服务设计博士学位。她是建立服务设计网络和服务设计研究计划团队的一员。她的研究被用于设计咨询和各种欧盟项目，并获得了研究委员会的资助。她与安娜·梅罗尼（Anna Meroni，2011）合著了第一本关于服务设计的学术书籍（
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作者Daniela Sangiorgi and Alison Prendiville
出版社Bloomsbury
ISBN9781474250139
出版时间2017-02
印刷时间2017-02
印数1千册
装帧平装
开本16开
纸张铜版纸
页数281页
字数1千字
定价1080元
上书时间2020-12-07
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- 《为服务而设计》（Design for Service））。她曾在英国、意大利、巴西、德国、瑞典、印度和韩国教授服务设计硕士课程。她在2011年主持了ServDes2014国际会议，目前是AHRC资助的研究项目的首席执行官。
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服务设计是规划和组织服务的人员、基础设施、通信和物质组成部分，以提高服务质量和服务提供者与客户之间的交互作用的活动。它现在是一个不断发展的实践和学术研究领域。“为服务而设计”汇集了广泛的国际贡献者，以绘制服务设计领域的地图，并为从业人员和研究人员确定关键问题，如身份、道德和责任。“为服务而设计”旨在解决该领域的问题，以便在服务设计领域引发更具批判性的辩论，从而支持其发展超越目前主导该领域的纯方法论讨论。本书的作者考虑了服务设计的实践，设计师可能遇到的伦理挑战，以及现代数字技术的出现所开辟的新空间。
Review
Few books are as timely as this one. Commercial and public sector interest in service design is growing rapidly, the impact of a service design approach is now well understood and many different forms of service design practice are emerging in different parts of the world. Daniela and Alison are two research practitioners who have been at the heart of many of these developments; in this book they both very generously share their perspectives and provide clear frameworks based on the insights of many other contributors.
Tom Inns, Director of Glasgow School of Art, UK
With the popularity and growth in the field of service design, we need more scholars to ask the harder questions about how interventions are made and what changes these are making to our lives. Designing for Service is a compelling collection of rich, insightful and interrogative essays that discuss salient issues and elusive themes in service design that few other 'how to' books have addressed.
Yoko Akama, Associate Professor of Design at RMIT University, Australia --此文字指 hardcover 版本。
About the Author
Daniela Sangiorgi was one of the first scholars to work in service design research. With a degree in industrial design, she went on to study for one of the first PhDs in service design at the Politecnico di Milano, Italy. She was part of the team of that set up the Service Design Network and the Service Design Research initiative. Her research has been used in design consultancy and for various EU projects, and she has received Research Council funding. She is the co-author of one of the first ever academic books on Service Design ('Design for Service', with Anna Meroni, 2011). She has taught service design at MA level in the UK, Italy, Brazil, Germany, Sweden, India and South Korea. She chaired the ServDes2014 international conference in 2011, and is currently the PI of an AHRC-funded research project.
Alison Prendiville has an MSc in digital anthropology from UCL, and her doctoral research was an industry-funded PhD with Thorn Transit Systems International (now part of Cubic). This was one of the first research projects to take a holistic view of engineering hardware and its effect on the passenger service experience. She was a researcher on the EU Framework IV programme MIMIC, which investigated barriers to the seamless transport journey at seven EU sites. Her recent work as deputy director at the Competitive Creative Design- a collaboration between University of the Arts and Cranfield University- has focused on facilitating collaborations between designers, scientists and engineers for the development of new product service systems. She is course director for the MDes Service Design Innovation programme at the University of the Arts London, and she works with various service design workshops at Cranfield University and at the Samsung Art and Design Institute in South Korea. She is also a judge for the Ordnance Survey's Geovation Challenge. Her most recent research focuses on Geographic Information Systems (GIS) and their role in innovating public sector services.
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