Unit 1 Basic Knowledge of Business Correspondence Writing Ⅰ Form and Structure of Business Letters 1. Form 2. Structure 3. Addressing Envelopes Ⅱ Writing Principles of Business Letters 1. Courtesy 2. Consideration 3. Completeness 4. Clarity 5. Conciseness 6. Concreteness 7. Correctness Ⅲ The Layout of Fax and Email Message 1. Fax 2. E-mail Exercises
Unit 2 Establishing Business Relations & Inquiring Credit Reference I Letters for Establishing Business Relations 1. Importer Writes to Exporter 2. Self Introduction by Exporter 3. Exporter Writes to Importer 4. Self-Introduction by Manufacturer 5. Manufacturer Writes to Importer Ⅱ Inquiring Credit Reference 1. Letter Referring to a Bank Reference 2. Reply to the Above Ⅲ Supplement: Some Useful Sentences on Establishing Business Relations & Inquiring Credh Reference Exercises
Unit 3 Enquiries and Replies I The Letters of Enquiries and Replies 1. General Enquiry and Reply ……
Unit 4 Quotations, Sales Letters, Firm Offers & Counter Offers Unit 5 Orders, Acceptances and Rejections Unit 6 Sales Confirmation and Purchase Contract Unit 7 Payment Unit 8 Transport and Insurance Unit 9 Complaint, Claim and Settlement Unit 10 Case Study Unit 11 Letter of Intent, Agreements and Contracts Unit 12 Invitation for Bids, Bid, Notice of Award Unit 13 Social Contact Correspondences
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