旅游饭店英语(第2版) 大中专文科专业英语 张翠玲,黄中军 编
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作者张翠玲,黄中军 编
出版社清华大学出版社
ISBN9787302513148
出版时间2023-04
版次2
装帧平装
开本16
页数324页
字数460千字
定价59元
货号xhwx_1202873114
上书时间2024-11-08
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主编：
本书结合国际旅游饭店业发展的新特点，依照旅游饭店岗位服务场景、工作流程和职业技能要点，系统介绍了房间预订、礼宾服务、接待、问讯、兑换与收银、客房整理、维修与安保、餐厅服务、酒吧服务、中心、购物、康乐中心、会议服务等旅游饭店英语基本知识，并通过指导实训的形式，以强化的技能培养。本书构思独特，结构严谨，内容翔实，突出实用，并注重旅游饭店英语服务全过程应用能力的培养。本书既可作为普通高等院校本科旅游管理专业的教材，同时又兼顾普通高校专接本、高职、高等教育自学试、教育旅游管理，也可用于旅游饭店从业者的在职岗位培训，参加旅游英语资格试提供辅导。
目录：
unit 1 hotel basics1
learning objectives1
warming up1
situational conversations3
conversation 1 the sense of service3
conversation 2 choosing your hotel4
additional useful expressions5
classroom activities7
rea9
“green” hotels and “green” hotels association9
exercises11
learning ti13
unit 2 room reservation14
learning objectives14
warming up14
situational conversations15
conversation 1 making a reservation16
conversation 2 desired room being fully booked16
additional useful expressions18
classroom activities19
rea20
the duties of reservationists21
exercises22
learning ti24
unit 3 bell service25
learning objectives25
warming up25
situational conversations27
conversation 1 showing the guests to their rooms27
conversation 2 deiting some items28
additional useful expressions29
classroom activities31
rea33
the duties of doormen and bellboys33
exercises35
learning ti38
unit 4 reception39
learning objectives39
warming up39
situational conversations41
conversation 1 checking in guest with a reservation41
conversation 2 helping a walk-in guest42
additional useful expressions43
classroom activities44
rea47
the duties of receptionists and reservations clerks47
exercises49
learning ti51
unit 5 switchboard52
learning objectives52
warming up52
situational conversations53
conversation 1 receiving a phone call54
conversation 2 ening the way to make phone calls54
conversation 3 cing a morning call55
additional useful expressions56
classroom activities57
rea59
the duties of switchboard operators59
exercises61
learning ti63
unit 6 information service65
learning objectives65
warming up65
situational conversations67
conversation 1 information for shopping & sightseeing67
conversation 2 giving directions to hotel67
conversation 3 taking a message68
additional useful expressions69
classroom activities70
rea72
the duties of hotel desk clerks73
exercises75
learning ti77
unit 7 foreign exchange and cashier’s78
learning objectives78
warming up78
situational conversations80
conversation 1 exchanging money80
conversation 2 changing coins80
conversation 3 checking out81
additional useful expressions82
classroom activities83
rea85
what does a cashier pay attention to?85
exercises88
learning ti89
unit 8 housekeeping ( i )90
learning objectives90
warming up90
situational conversations92
conversation 1 cleaning the room92
conversation 2 turn-down service92
additional useful expressions94
classroom activities95
rea97
housekeeping department97
exercises100
learning ti102
unit 9 housekeeping ( ii )103
learning objectives103
warming up103
situational conversations104
conversation 1 laundry105
conversation 2 room service105
conversation 3 morning call106
additional useful expressions107
classroom activities108
rea110
the duties of room attendants110
exercises112
learning ti114
unit 10 maintenance and safety115
learning objectives115
warming up115
situational conversations117
conversation 1 the tv doesnt work117
conversation 2 changing a noisy room118
conversation 3 asking for a duplicate key118
additional useful expressions119
classroom activities120
rea122
hotel safety regulations abroad122
exercises124
learning ti127
unit 11 restaurant service128
learning objectives128
warming up128
situational conversations129
conversation 1 receiving guests130
conversation 2 at the western restaurant130
conversation 3 at the chinese restaurant131
additional useful expressions132
classroom activities134
rea136
the duties of waiters and waitress136
exercises138
learning ti140
unit 12 bar service141
learning objectives141
warming up141
situational conversations143
conversation 1 take beverage order143
conversation 2 serving the guest143
conversation 3 serving the guest144
additional useful expressions145
classroom activities147
rea150
what does it take to bee a good bartender?150
exercises152
learning ti154
unit 13 business service156
learning objectives156
warming up156
situational conversations158
conversation 1 booking flight158
conversation 2 copying and typing159
additional useful expessions160
classroom activities161
rea163
wele to business services164
exercises165
learning ti168
unit 14 shopping arcade169
learning objectives169
warming up169
situational conversations170
conversation 1 selecting a gift171
conversation 2 about chinese arts and crafts172
additional useful expressions173
classroom activities173
rea174
main duties of shop assistants175
exercises177
learning ti179
unit 15 recreation and fitness180
learning objectives180
warming up180
situational conversations182
conversation 1 at night club182
conversation 2 at training center183
additional useful expressions183
classroom activities184
rea185
job of the fitness worker186
exercises188
learning ti190
unit 16 meeting service191
learning objectives191
warming up191
situational conversations192
conversation 1 arranging a conference193
conversation 2 booking meeting facilities193
additional useful expressions194
classroom activities196
rea198
how to choose the right conference call service198
exercises200
learning ti203
keys to exercises204
transcripts of the conversations234
transcripts for listening practice280
terminology of hotel service299
reference307
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内容简介：
本书结合国际旅游饭店业发展的新特点，依照旅游饭店岗位服务场景、工作流程和职业技能要点，系统介绍了房间预订、礼宾服务、接待、问讯、兑换与收银、客房整理、维修与安保、餐厅服务、酒吧服务、中心、购物、康乐中心、会议服务等旅游饭店英语基本知识，并通过指导实训的形式，以强化的技能培养。本书构思独特，结构严谨，内容翔实，突出实用，并注重旅游饭店英语服务全过程应用能力的培养。本书既可作为普通高等院校本科旅游管理专业的教材，同时又兼顾普通高校专接本、高职、高等教育自学试、教育旅游管理，也可用于旅游饭店从业者的在职岗位培训，参加旅游英语资格试提供辅导。
作者简介：
张翠玲，民大学英语语言文学专业，文学硕士，讲师。长期从事大学英语和专业英语，经验丰富。主授课程有大学英语、英语语言学、英语写作、英语视听说、饭店服务英语、旅游服务英语等课程等。主编教材大学英语实用教程，发表有中国翻译试现状分析及反思（赤峰学院学报2011.8），金隄的翻译思想（英语2011.11），标点符号在英汉翻译中的处理（宜春学院学报2012.2），新时代翻译研究的新转向（南昌教育学院学报2012.11）。
黄中军：于首都师范大学英语系，英语教育学士，英语教授，北京宣武红旗业余大学外语系主任，西城区政协。长期从事高等学历和高等职业教育，经验丰富。主要从事英语本专科的任务，主授课程：英语精读、英语听说、英汉译、英语写作、大学英语、饭店服务英语、旅游服务英语等。对英语有所研究，曾公开发表过多篇，主研多项课题，主编、参编了多部教材，主编旅游英语，为中科院等翻译过大量资料，出版了译著智慧七柱。
鄢莉：郑州大学硕士、郑州大学西亚斯国际学院教师。教授英语、英语写作、饭店服务英语、旅游服务英语、导游英语、大
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