Setting the Table 全心待客

图书标准信息

• 作者 Danny Meyer 著
• 出版社 HarperCollins US
• 出版时间 2006-10
• 版次 1
• ISBN 9780060742751
• 定价 239.00元
• 装帧 精装
• 开本 16开
• 纸张 胶版纸
• 页数 320页
• 正文语种 英语

【内容简介】

InOctober1985,atagetwenty-seven,DannyMeyer,withagoodideaandscantexperience,openedwhatwouldbecomeoneofNewYorkCity'smostreveredrestaurants—UnionSquareCafe.Littlemorethantwentyyearslater,DannyistheCEOofoneoftheworld'smostdynamicrestaurantorganizations,whichincludeselevenuniquediningestablishments,eachatthetopofitsgame.Howhashedoneit?Howhasheconsistentlybeatentheoddsandsetthecompetitivebarinoneofthetoughesttradesaround?Inthislandmarkbook,Dannysharesthelessonshe'slearnedwhiledevelopingthewinningrecipefordoingthebusinesshecalls"enlightenedhospitality."Thisinnovativephilosophyemphasizesputtingthepowerofhospitalitytoworkinanewandcounterintuitiveway:Thefirstandmostimportantapplicationofhospitalityistothepeoplewhoworkforyou,andthen,indescendingorderofpriority,totheguests,thecommunity,thesuppliers,andtheinvestors.Thiswayofprioritizingstandsthemoretraditionalbusinessmodelsontheirheads,butDannyconsidersitthefoundationofeverysuccessthatheandhisrestaurantshaveachieved.SomeofDanny'sotherinsights:Hospitalityispresentwhensomethinghappensforyou.Itisabsentwhensomethinghappenstoyou.Thesetwosimpleconcepts—forandto—expressitall.Context,context,context,trumpstheoutdatedlocation,location,location.Sharedownershipdevelopswhengueststalkaboutarestaurantasifit'stheirs.Thatsenseofaffiliationbuildstrustandinvariablyleadstorepeatbusiness.Erronthesideofgenerosity:Yougetmorebyfirstgivingmore.Whereveryourcenterlies,knowit,nameit,believeinit.Whenyoucedeyourcorevaluestosomeoneelse,it'stimetoquit.Fullofbehind-the-sceneshistoryonthecreationofDanny'smostfamousrestaurantsandtheanecdotes,advice,andlessonshehasaccumulatedonhislongandecstaticjourneytothetopoftheAmericanrestaurantscene,SettingtheTableisatreasuretroveofinnovativeinsightsthatareapplicabletoanybusinessororganization.

【作者简介】

DannyMeyeristheCEOofUnionSquareHospitalityGroup.Hisrestaurantsandtheirchefshaveearnedanunprecedentedtwenty-oneJamesBeardAwards,andperenniallyrankamongNewYorkCity'sfavoriterestaurantsintheZagatsurvey.HelivesinNewYorkCity.

【目录】

Introductlon

1．The First Course

2．In Business

3．The Restaurant Takes Root

4．Turning Over the Rocks   

5．Who EverWrote the Rule．．．?    

6．NoTurning Back

7．The 51 Percent Solution

8．Broadcasting the Message,Tuning in the Feedback

9．Constant，Gentle Pressure 

Io．The Road to Success Is Paved with Mistakes Well Handled

11．The Virtuous Cycle of Enlightened Hospitality

12．Context，Context，Context

13．The Art ofHospitality   

Acknowledgments