Managing Quality

图书标准信息

• 作者 Barrie G. Dale 著
• 出版社 Wiley
• 出版时间 2007-11
• 版次 5
• ISBN 9781405142793
• 定价 656.00元
• 装帧 平装
• 开本 其他
• 纸张 其他
• 页数 640页
• 正文语种 英语

【内容简介】

ManagingQuality,FifthEditionisanessentialresourceforstudentsandpractitionersalike.

ThispopularandhighlysuccessfulintroductiontoQualityManagementhasbeenfullyrevisedandupdatedtoreflectrecentdevelopmentsinthefield
IncludesnewchaptersonImprovementApproaches,SixSigma,andnewchallengesinQualityManagement
CombinesthelatestinformationontheISO9000qualitymanagementsystemseriesstandardswithup-to-datetools,techniquesandqualitysystems
Materialhasbeenre-orderedandchangestoterminologyhavebeenmadetobringthebookcompletelyuptodate
Providesapopularresourceforstudents,academics,andbusinesspractitionersalike

【作者简介】

BarrieG.DaleisProfessorofQualityManagementatManchesterBusinessSchool.FounderoftheInternationalJournalofQualityandReliabilityManagement,hehasbeenitsco-editorforover23years.Hehasauthoredseveralotherbooksincluding,TheRoadtoQuality(1993),QualityImprovementthroughStandards(2ndedition,1994),ManagingQualityandHumanResources(2ndedition,1997),WorkinginPartnership(1998),ManagingBusinessImprovementandQuality(1998),TotalQualityManagementBlueprint(1999)andQualityCosting(3rdedition,1999).TonvanderWieleisAssociateProfessorofQualityManagementandPerformanceImprovementatRSMErasmusUniversity,Rotterdam.HeobtainedhisPhDdegreefromErasmusUniversityin1998,andhismainresearchinterestsareinQualityManagement,PerformanceImprovement,ManagementConsultancyandE-business.Co-editoroftheInternationalJournalofQualityandReliabilityManagementandEuropeaneditorofManagingServiceQuality,vanderWielehasworkedinthefieldformorethantwentyyears.HeisalsocoordinatoroftheglobalE-BusinessResearchNetwork.JosvanIwaardenisAssistantProfessorofQualityManagementandPerformanceImprovementatRSMErasmusUniversity,Rotterdam.HeobtainedhisPhDdegreefromErasmusUniversityin2006,andhismainresearchinterestsareinQualityManagementissuesintheautomotiveindustry.Hehaspublishedover15papersininternationaljournalsandpresentedhisresearchattheAcademyofManagementconference,IEEEengineeringmanagementconference,andtheAustralianandNewZealandAcademyofManagementconference.HeisassociateeditoroftheInternationalJournalofQualityandReliabilityManagement.

【目录】

Listoffigures.Listoftablesandboxes.Listofstandards.Listofabbreviations.Listofcontributors.Preface.PartI:TheDevelopment,IntroductionandSustainingofTotalQualityManagement(TQM):.1.TQM:AnOverview:B.G.Dale(UniversityofManchester),A.vanderWiele(ErasmusUniversity)andJ.D.vanIwaarden(ErasmusUniversity).Introduction.WhatisQuality?.WhyisQualityImportant?.TheEvolutionofQualityManagement.TheKeyElementsofTQM.Summary:DevelopingTQM.2.TheRoleofManagementinTQM:B.G.Dale(UniversityofManchester),A.vanderWiele(ErasmusUniversity)andJ.D.vanIwaarden(ErasmusUniversity).Introduction.TheNeedforSeniorManagerstoGetInvolvedinTQM.WhatSeniorManagersNeedtoKnowaboutTQM.WhatSeniorManagersNeedtoDoaboutTQM.TheRoleofMiddleManagers.TheRoleofFirst-LineManagers.Summary.3.TheReceivedWisdomonTQM:B.G.Dale(UniversityofManchester),A.vanderWiele(ErasmusUniversity)andJ.D.vanIwaarden(ErasmusUniversity).Introduction.Crosby.Deming.Feigenbaum.Juran.AretheApproachesoftheseGurusDifferent?.Imai.Ishikawa.Shingo.Taguchi.Japanese-StyleTotalQuality.Summary.4.TheIntroductionofTQM:B.G.Dale(UniversityofManchester),A.vanderWiele(ErasmusUniversity)andJ.D.vanIwaarden(ErasmusUniversity).Introduction.ChangeandContinuousImprovement.ForcesforChange.HowDoCompaniesGetStarted?.ApproachestoTQM.Summary.5.AFrameworkfortheIntroductionofTQM:B.G.Dale(UniversityofManchester),A.vanderWiele(ErasmusUniversity)andJ.D.vanIwaarden(ErasmusUniversity).Introduction.Organizing.SystemsandTechniques.MeasurementandFeedback.ChangingtheCulture.UseoftheFramework.SummaryandOutcomes.6.LevelsofTQMAdoption:B.G.Dale(UniversityofManchester)andD.M.Lascelles(DavidLascellesAssociates).Introduction.Level1-Uncommitted.Level2-Drifters.Level3-Tool-Pushers.Level4-Improvers.Level5-Award-Winners.Level6-World-Class.Summary.7.SustainingTQM:B.G.Dale(UniversityofManchester).Introduction.TQMSustainingAuditTool:DevelopmentandMethodology.Category1-Internal/ExternalEnvironment.Category2-ManagementStyle.Category3-Policies.Category4-OrganizationStructure.Category5-ProcessofChange.Summary.PartII:TheBusinessContextofTQM:.8.PolicyDeployment:R.G.Lee(RoyalAirForce)andB.G.Dale(UniversityofManchester.Introduction.Definitions:PolicyDeployment.WhatisPolicyDeployment?.WhatPolicyDeploymentisNot.ThePolicyDeploymentProcess.ACheck-Reflect-Improve-Scrutinize-Pass(CRISP)ApproachtoPolicyDeployment.Summary.9.QualityCosting:B.G.Dale(UniversityofManchester).Introduction.DefinitionandCategorizationofQualityCosts.CollectingQualityCosts.SomeCostAspectsofManufacturingIndustry.ReportingQualityCosts.UsesofQualityCosts.Summary.10.ManagingPeople:A.Wilkinson(UniversityofLoughborough)andA.Brown(EdithCowanUniversity).Introduction.QM:TheHRConcerns.TheTwoSidesofQM.QMandtheManagementofPeople.HRPoliciesandPractices.EmployeeInvolvement.OrganizationalCulture.TrainingandEducation.Selection.Appraisal.Pay.EmployeeWell-Being.IndustrialRelations.EmploymentSecurity.Integration.Summary.11.ManagingServiceQuality:B.R.Lewis(UniversityofManchester).Introduction.TheServiceEnvironment.DefiningServiceQuality.TheRoleofPersonnelinServiceDelivery.ServiceDelivery.Summary.12.SupplierDevelopment:B.G.Dale(UniversityofManchester)andB.Burnes(UniversityofManchester).Introduction.Long-TermIssuesofPartnership.BarrierstoDevelopingPartnerships.ConditionsofPartnership.TheIssuestobeConsideredinPartnership.TheProcessofPartnership.PotentialDifficultiesofOperatingPartnerships.Summary.PartIII:QualityManagementSystems,ToolsandTechniques:.13.QualityManagementSystems:B.G.Dale(UniversityofManchester).Introduction.WhatisQualityAssurance?.WhatisaQualityManagementSystem?.TheDevelopmentofQualityManagementSystemStandards.TheISO9000SeriesofStandards:AnOverview.ImplementationGuidelinesforISO9001.QualityManagementSystemAssessmentandRegistration.ISO9000SeriesRegistration:AModelforSmallCompanies.BenefitsandLimitationsoftheISO9000SeriesofStandards.Summary.14.IntegratedManagementSystems:G.Wilkinson(BritishTelecom)andB.G.Dale(UniversityofManchester).Introduction.TheCaseforIntegrationandSomeoftheProblems.TheISO9001/ISO14001Matrix.InterlinkedSystems.TheEFQMModel.AComparativeAnalysisoftheCurrentIntegrationModels.TheKeyIntegrationIssues.AnIntegratedManagementSystemsModel.Summary.15.ToolsandTechniques:AnOverview:B.G.Dale(UniversityofManchester).Introduction.SelectingToolsandTechniques.DifficultiesandIssuesRelatingtotheUseofToolsandTechniques.Problem-SolvingMethodology.Checklists.Flowcharts.Checksheets.TallyChartsandHistograms.Graphs.ParetoAnalysis.Cause-and-EffectDiagrams.Brainstorming.ScatterDiagramsandRegressionAnalysis.TheSevenManagementTools.Housekeeping.DepartmentalPurposeAnalysis.Mistake-Proofing.TotalProductiveMaintenance.Summary.16.QualityFunctionDeployment:I.Ferguson(FergusonAssociates)andB.G.Dale(UniversityofManchester).Introduction.UnderstandingCustomerNeeds.TheQFDRoad:TheMainSteps.DeployingCustomerNeedsintoProductandProcessDefinition.TheBenefitsoftheFour-StageApproach.QFDandtheServiceSector.DifficultiesAssociatedwithQFD.ImplementationofQFD.Summary.17.DesignofExperiments:I.Ferguson(FergusonAssociates)andB.G.Dale(UniversityofManchester).Introduction.MethodsofExperimentation.Taguchi:AnOverviewofhisApproach.AchievingRobustDesign:AnExamplefromTileManufacturing.StepsinExperimentalDesign.Summary.18.FailureModeandEffectsAnalysis:J.R.Aldridge(SiemensStandardDrives)andB.G.Dale(UniversityofManchester).Introduction.WhatisFailureModeandEffectsAnalysis?.DevelopmentofaDesignFMEA.DevelopmentofaProcessFMEA.AnalysisofFailureData.RecommendedActionsforDesignandProcessFMEA.BackgroundtotheUseofFMEAatAlliedSignalAutomotive.DevelopingtheUseofFMEAatAlliedSignalAutomotive.Summary.19.StatisticalProcessControl:B.G.Dale(UniversityofManchester)andP.Shaw(formerlyofUMIST).Introduction.WhatisStatisticalProcessControl?.TheDevelopmentofStatisticalProcessControl.SomeBasicStatistics:AveragesandMeasuresofDispersion.VariationandProcessImprovement.VariableandAttributeData.Data-Collection.ConstructionofControlChartsUsingVariablesData.InterpretingaVariablesControlChart.ConstructionofControlChartsUsingAttributeData.ConstructionandInterpretationofControlCharts:DosandDonts.ProcessCapability.ImplementationofSPC.DifficultiesExperiencedinIntroducingandApplyingSPC.Summary.20.SixSigma:A.vanderWiele(ErasmusUniversity),J.D.vanIwaarden(ErasmusUniversity),B.G.Dale(UniversityofManchester)andA.R.T.Williams(ErasmusUniversity).Introduction.WhatdoesSixSigmaMean?.SixSigmaPre-Requisites.SixSigmaCoreElements.SuccessofSixSigma.Summary.21.Benchmarking:R.Love(AlexandersLtd)andB.G.Dale(UniversityofManchester).Introduction.CompanyBackground.WhyBenchmarking?.SuccessFactors.DifficultiesandPitfalls.KeyLessons.Summary.22.BusinessProcessRe-engineering:J.Macdonald(JohnMacdonaldAssociates)andB.G.Dale(UniversityofManchester).Introduction.ApproachesUsedinBPR.ThePrinciplesofBPR.RisksandBenefitsofBPR.ImplementationofBPR.BPRMethodology.Summary.23.TeamsandTeamwork:B.G.Dale(UniversityofManchester),A.vanderWiele(ErasmusUniversity)andJ.D.vanIwaarden(ErasmusUniversity).Introduction.TheRoleofTeamsinContinuousImprovement.TypesofTeams.DifferencesbetweenTeams.CommonalitiesbetweenTeams.EvaluationofTeams.TeamCompetition.GuidelinesforDevelopingEffectiveTeams.Summary.24.Self-Assessment,ModelsandQualityAwards:B.G.Dale(UniversityofManchester),A.vanderWiele(ErasmusUniversity)andJ.D.vanIwaarden(ErasmusUniversity).Introduction.Quality,TQMandExcellence.AwardModels.TheSelf-AssessmentProcess.SuccessFactorsforSelf-Assessment.DifficultieswithSelf-Assessment.Summary.25.ImprovementApproaches:A.vanderWiele(ErasmusUniversity),J.D.vanIwaarden(ErasmusUniversity),B.G.Dale(UniversityofManchester)andA.R.T.Williams(ErasmusUniversity).Introduction.FiveModernImprovementApproaches.Approaches:SystematicallyDefined.Approach1:TotalQualityManagement(TQM).Approach2:TotalProductiveMaintenance(TPM).Approach3:LeanManufacturing.Approach4:BusinessProcessReengineering(BPR).Approach5:SixSigma.AnalysisoftheApproaches.ManagerialImplications:WhichImprovementApproachisBest?.Summary.PartIV:TQMthroughContinuousImprovement:.26.QualityManagement:NewChallenges:J.D.vanIwaarden(ErasmusUniversity),A.vanderWiele(ErasmusUniversity),B.G.Dale(UniversityofManchester)andA.R.T.Williams(ErasmusUniversity).Introduction.Developments.OldQualityManagement.NewQualityManagement.Summary.27.ManagingQuality:Epilogue:B.G.Dale(UniversityofManchester),A.vanderWiele(ErasmusUniversity)andJ.D.vanIwaarden(ErasmusUniversity).Introduction.TheImportanceofQuality.TQM:AContinuousProcess.MeasuringProgresstowardsTQM.TQMIssueswhichNeedtobeConsideredintheFuture.Summary.Index