1 The working 2 Corporate culture 3 Company 4 The Internet 5 Describing equipment 6 Processes and procedures 7 Distribution and delivery 8 Advertising and marketing 9 Making arrangements 10 Transport 11 Business accommodation 12 Out of the offfice 13 Developing contacts 14 Cultural issues 15 Teamwork 16 Entertaining clients 17 Describing statistics 18 Company finances 19 Investments 20 Startng up 21 Job applications 22 Recruitment 23 Staff development 24 Staff facts and figures Communication activities Sample answers to Writing exercises EXAM SKILLS AND EXAM PRACTICE Contents of exam section Answer Key Transcripts ……
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