Chapter I Why Etiquette? Chapter Ⅱ Dress the Part, Look the Part Chapter Ⅲ Meeting and Greeting Chapter Ⅳ Visiting and Receiving Chapter Ⅴ Table Manners Chapter Ⅵ Interview Chapter Ⅶ Workplace Etiquette Chapter Ⅷ The Art of Making Phone Calls Chapter Ⅸ Correspondence Etiquette Glossary References
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