Chapter One Tour Guide Services Unit 1 National Guide Section I Introduction: National Guide Section II Note-taking & Interpretation: Meeting Tourists at the Airport Section III Speech-making & Discussion: The Dos of National Guide Section IV Career Salon: Ten Hurt as Tourist Train Topples Section V Culture Salon: Chinese Knot Section VI Useful Words & Expressions
Unit 2 Tour Leader Section I Introduction: Tour Leader Section II Note-taking & Interpretation: At the Airport Section III Speech-making & Discussion: Working Procedures and Skills Section IV Career Salon: Recreational Facility Safety Section V Culture Salon: Paper-cut for Window Decoration Section VI Useful Words & Expressions Chapter Two Travel Ageny Services
Unit 3 Itinerary Designing Section I Introduction: Itinerary Designer Section II Note-taking & Interpretation: Planning the Itinerary Section III Speech-making & Discussion: An Itinerary Design Section IV Career Salon: Top Tips for Safe Travel Abroad Section V Culture Salon: The Diabolo Section VI Useful Words & Expressions
Unit 4 Travel Planner Section I Introduction: Travel Planner Section II Note-taking & Interpretation: Inquiry Section III Speech-making & Discussion: Itinerary Presentation Section IV Career Salon: Security Issues When Traveling Abroad Section V Culture Salon: Chinese Bamboo Fans Section VI Useful Words & Expressions
Unit 5 Customer Service Section I Introduction: Dispute Coordinator Section II Note-taking & Interpretation: Receiving Complaints Section III Speech-making & Discussion: Handling Complaints Sectian IV Career Salon: Tourists Killed in a Train Accident Section V Culture Salon: Flower, Arrangement Section VI Useful Words & Expressions Chapter Three Hotel SerVices
Unit 6 Hotel Room Service Section I Introduction: Room Attendant Section II Note,taking .& Interpretation: Floor Attendant Section III Speech-making & Discussion: After Checking in at the Hotel Section IV Career Salon: Fire Fears for Swedish Ice Hotel Section V Culture Salon: Traditional Chinese Lantern Section VI Useful Words & Expressions
Unit 7 Restaurant Section I Introduction: Waiter/Waitress Section II Note-taking & Interpretation: Food and Beverage Service Section III Speech-making & Discussion: Food Section IV Career Salon: Hotel Fire Section V Culture Salon: Sugar-coated Haws Section VI Useful Words & Expressions
Unit 8 Hotel Recreation Section I Introduction: Recreation-center Staff Section II Note-taking & Interpretation: Offering Help and Advice Section III Speech-making & Discussion: Introduction to the Hotel Section IV Career Salon: Room Selection Section V Culture Salon: Embroidery Appliques Section VI Useful Words & ~Expressions Useful Words & Expressions
以下为对购买帮助不大的评价