饭店英语
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作者曹丹,张炬 编
出版社北京理工大学出版社
ISBN9787568239684
出版时间2017-04
版次1
装帧平装
开本16开
纸张胶版纸
页数216页
字数99999千字
定价55元
货号7538275
上书时间2024-07-02
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基本信息
书名:饭店英语
定价：55元
作者:曹丹,张炬 编
出版社：北京理工大学出版社
出版日期：2017-04-01
ISBN：9787568239684
字数：403000
页码：216
版次：
装帧：平装
开本：16开
商品重量：
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内容提要
《饭店英语》共有16个单元，每个单元分为4个部分，分别是听力练习、场景对话、实操训练和知识链接。听力练习根据该单元的主题编写，是该主题的具体展开或者部门的介绍，通过介绍饭店相关知识，以听力材料形式展现，并辅以填空练习，既为学生提供饭店英语听说读写的材料，又能锻炼听力，学习饭店英语术语，拓展词汇量和表达方式。场景对话根据饭店部门实际可能发生的场景设计，对话力求符合英语语言表达习惯，得体、恰当地模拟对话，力图做到场景的真实性和实用性，便于学生理解饭店各部门操作流程，学习实际对话中的关键语句，了解饭店服务的语境模式。实操训练以训练学生实际运用能力为主，为已经了解饭店基础知识的学生拓展提升空间，主要采用实际写作运用的方式，介绍饭店各部门运营和管理过程中可能运用到的应用文及其写作方法，或者有关饭店商务英语的中英翻译。实操训练部分主要针对应用型本科生。专科学生在选用本教材时，可以根据学生实际水平选用部分内容展开教学。知识链接主要针对旅游业和饭店接待业发展的前景，通过较新的网站、报纸杂志新闻链接，介绍饭店业发展的典型案例和新趋势，比如饭店的数字化营销、在线声誉维护等，同时为学生提供寻求行业参考资料的渠道。
目录
Unit 1 General InformatioAbout Hotel饭店概述Part Ⅰ Listening Practice听力练习Hotel's Definitioand ClassificationPart Ⅱ Situational Dialogue场景会话DialoRue 1 AIntelTl InterviewDialogue 2 A DiscussiooHotel InternshipPart Ⅲ Practice Training实操训练A．How to Write a Hotel Job ApplicatioLetterB．Practice： Job ApplicatioLetterPart Ⅳ Knowledge Link知识链接Sharing Economy and New AccommodatioTypes： AirBnb and CouchSurfingUnit 2 ReservatioDepartment预订部Part Ⅰ Listening Practice听力练习The Role of ReservatioDepartmentPart Ⅱ Situational Dialogue场景会话Dialogue 1 ReservatioCallDialogue 2 Face to Face ReservationDialogue 3 Group ReservatioCallPart Ⅲ Practice Training实操训练A．What Is SOP?B．TranslationPart Ⅳ Knowledge Link知识链接Overbooking Management andYield ManagementUnit 3 Front Office Department Ⅰ前厅部ⅠPart Ⅰ Listening Practice听力练习The Functions of Front Office DepartmentPart Ⅱ Situational Dialogue场景会话Dialogue 1 Walk-iGuestDialogue 2 A Guest with ReservationPart Ⅲ Practice Training实操训练A．Memo WritingB．Practice： Write a MemoPart Ⅳ Knowledge Link知识链接Hotels Expand Mobile Check-iOptionsUnit 4 Front Office Department Ⅱ前厅部ⅡPart Ⅰ Listening Practice听力练习Concierge ServicePart Ⅱ Situational Dialogue场景会话Dialogue 1 Concierge Service——Sightseeing AdviceDialogue 2 Concierge Service——Getting Concert TicketsDialogue 3 Bell ServiceDialogue 4 Ordering aTaPart Ⅲ Practice Training实操训练A．Bell Service SOPB．Practice： Bell Service ConversationPart Ⅳ Knowledge Link知识链接Using Your Smartphone as Your Hotel Room KeyUnit 5 Front Office DepartmentⅢ前厅部ⅢPart Ⅰ Listening Practice听力练习Financial Control at the HotelPart Ⅱ Situational Dialogue场景会话Dialogue 1 Book a TaDialogue 2 Store the LuggageDialogue 3 Cancel the ReservationDialogue 4 Check Out and Get to the AirportPart Ⅲ Practice Training实操训练A．Internal E WritingB．Practice： A Work EPart Ⅳ Knowledge Link知识链接How Electronic Payment WorksUnit 6 Housekeg Department Ⅰ客房部ⅠPart Ⅰ Listening Practice听力练习Housekeg DepartmentS RolePart Ⅱ Situational Dialogue场景会话Dialogue 1 Room Cleaning ServiceDialogue 2 Turn-dowServiceDialogue 3 Laundry Service 1Dialogue 4 Laundry Service 2Part Ⅲ Practice Training实操训练A．Turn-dowServiceB．TranslationPart Ⅳ Knowledge Link知识链接Boutique HotelUnit 7 Housekeg Department II客房部IIPart Ⅰ Listening Practice听力练习Housekeg ServicesPart Ⅱ Situational Dialogue场景会话Dialogue 1 Mini-bar RefillDialogue 2 Wi-Fi AccessDialogue 3 Lost and FoundDialogue 4 Opethe Room DoorPart Ⅲ Practice Training实操训练A．Customer E WritingB．Practice： Costumer EPart Ⅳ Knowledge Link知识链接GreeHotel PracticeUnit 8 Housekeg Department Ⅲ客房部ⅢPart Ⅰ Listening Practice听力练习Housekeg Department StaffDutiesPart Ⅱ Situational Dialogue场景会话Dialogue 1 Medical EmergencyDialogue 2 Complaint About Laundry ServiceDialogue 3 Wake-up CallDialogue 4 Send-off GuestPart Ⅲ Practice Training实操训练A．Hotel Performance IndexesB．TranslationPart Ⅳ Knowledge Link知识链接Budget HotelUnit 9 Food & Beverage Department Ⅰ餐饮部ⅠPart Ⅰ Listening Practice听力练习Subdivisions iFood & Beverage DepartmentPart Ⅱ Situational Dialogue场景会话Dialogue 1 Restaurant ReservatioCallDialogue 2 Room ServiceDialogue 3 Hotel LoungePart Ⅲ Practice Training实操训练A．Meeting Minutes WritingB．Practice： Meeting MinutesPart Ⅳ Knowledge Link知识链接AfternooTea at Peninsula Hotel Hong KongUnit 10 Food & Beverage Department Ⅱ餐饮部ⅡPart Ⅰ Listening Practice听力练习WinesPart Ⅱ Situational Dialogue场景会话Dialogue 1 Taking aOrderDialogue 2 Ia BarDialogue 3 Corkage FeesDialogue 4 Ordering Westem FoodPart Ⅲ Practice Training实操训练A．TranslationB．Practice： Ordering Beer ConversationPart Ⅳ Knowledge Link知识链接MicheliGuideUnit 11 Food & Beverage DepartmentⅢ餐饮部ⅢPart Ⅰ Listening Practice听力练习Chinese CuisinesPart Ⅱ Situational Dialogue场景会话Dialogue 1 Ordering Chinese FoodDialogue 2 Ordering Chinese DessertDialogue 3 Paying the BillPart Ⅲ Practice Training实操训练A．Report WritingB．Practice： A ReportPart Ⅳ Knowledge Link知识链接Differences betweeChinese and WesterDiningUnit 12 RecreatioDepartment康乐部Part Ⅰ Listening Practice听力练习Facilities ithe RecreatioDepartmentPart Ⅱ Situational Dialogue场景会话Dialogue 1 Asking About the Gym FacultiesDialogue 2 Thai Massage and AromatherapyDialogue 3 Tips of Spa ServicePart Ⅲ Practice Training实操训练A．TranslationB．Practice： Spa Service ConversationPart Ⅳ Knowledge Link知识链接Luxury Resorts and HotelsUnit 13 Event Department会展部Part Ⅰ Listening Practice听力练习Event Department Job SummaryPart Ⅱ Situational Dialogue场景会话Dialogue 1 Conference Venue ReservationDialogue 2 Site InspectionPart Ⅲ Practice Training实操练A．How to Reply a Thank-you Note or Positive ReviewsB．Practice： Reply a Thank-you Note and Online Positive ReviewsPart Ⅳ Knowledge Link知识链接MICE EconomyUnit 14 Sales and Marketing Department销售部Part Ⅰ Listening Practice听力练习Hotel Sales and Marketing DepartmentPart Ⅱ Situational Dialogue场景会话Dialogue 1 Sales VisitDialogue 2 Benefits of Digital MarketingPart Ⅲ Practice Training实操训练A．TransiationB．Job DescriptionPart Ⅳ Knowledge Link知识链接Digital MarketingUnit 15 Hotel Recruitment饭店招聘Part Ⅰ Listening Practice听力练习Hotel Job Hunting SkillsPart Ⅱ Situational Dialogue场景会话Dialogue 1 A Job Interview 1Dialogue 2 A Job Interview 2Part Ⅲ Practice Training实操训练A．Resume WritingB．Practice： ResumePart Ⅳ Knowledge Link知识链接How Employee Engagement Leads to Customer Loyalty（excerpts）Unit 16 Hotel Complaints Settling and Public Crisis Handling饭店投诉解决与公共危机处理Part Ⅰ Listening Practice听力练习Hotel ComplaintsPart Ⅱ Situational Dialogue场景会话Dialogue 1 Complaining About the Air ConditionerDialogue 2 Settling Complaints-TV doesnt workDialogue 3 Problems withthe RoomDialogue 4 AEarthquakePart Ⅲ Practice Training实操训练A．How to Write a Letter ofApology and Handle a Online ReviewB．Practice： ComplaiLetter and ReplyPart Ⅳ Knowledge Link知识链接How to Manage Your Hotel's Online Reputation听力原文及参考答案参考文献
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