Module I Basics for International Business Correspondence CHAPTER 1 International Business English Correspondence I. About the Course II. Guidelines for Effective Business Correspondence III. Layout of Business E-mails and Letters Business Link Skill Training Module II Establishing Business Relations CHAPTER 2 Establishing Business Relations Lesson 1 Self-introduction Lesson 2 First Inquiry Lesson 3 Contact Customers after Fair Business Link Skill Training Useful Expressions Module HI Business NegotJation CHAPTER 3 Inquiry and Reply Lesson 4 Inquiring for Quantity Discount Lesson 5 Asking to Quote Two Kinds of Prices Lesson 6 A Tabulated Order Inquiry Skill Training Useful Expressions CHAPTER 4 Offers and Counter-offers Lesson 7 A Non-f'trm Offer Lesson 8 A Counter-offer Lesson 9 Offering Substitute Material Business Link Skill Training Useful Expressions CHAPTER 5 Order and Contract Lesson 10 Asking to Send an S/C Lesson 11 Asking to Send PO Lesson 12 Sending S/C and P/I Business Link Skill Training Useful Expressions CHAPTER 6 Production and Inspection Lesson 13 Inline Inspection Reports Lesson 14 Failed in Inspection Lesson 15 Asking to Release the Shipment Business Link Skill Training Useful Expressions CHAPTER 7 Payment Lesson 16 Payment Negotiation Lesson 17 Proposing Payment by D/P at Sight Lesson 18 Settling Balance Payment Skill Training Useful Expressions CHAPTER 8 Establishment of and Amendment to L/C Lesson 19 Urging Establishment of L/C Lesson 20 Amend the L/C with Correct Amount Lesson 21 Amendment to L/C Business Link Skill Training Useful Expressions CHAPTER 9 Packing and Marking Lesson 22 Inner Packing and Labeling Lesson 23 Outer Packing Lesson 24 Container Loading Business Link Skill Training Useful Expressions CHAPTER 10 Shipment Lesson 25 Shipping Instructions Lesson 26 Confn-ming Delivery Date Lesson 27 Asking for Partial Shipment Business Link Skill Training Useful Expressions CHAPTER 11 Insurance Lesson 28 Insurance Information Lesson 29 Insurance Clause Lesson 30 Asking the Seller to Cover Insurance Business Link Skill Training Useful Expressions CHAPTER 12 Complaints, Claims and Settlement Lesson 31 Claim on Export Carton Lesson 32 Settling Complaint Lesson 33 Settlement on Inferior Quality Business Link Skill Training Useful Expressions 附录A 外销员考试模拟题 参考文献
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