目录 Part 1 业务接待Business Reception 1. Greeting问候 2. Reception接待 3. Arranging a Meeting安排会议 4. Booking Rooms预订房间 5. Business Negotiations贸易谈判 6. Claims and Settlement of Claims索赔与理赔 7. Dealing with Emergency处理紧急事件 8. Dealing with Complaint处理投诉 9. Dinners and Banquets宴请 10. Entertainment Activities娱乐活动 11. Establishing Business Relations建立贸易关系 12. Expressing Sympathy慰问 13. Hiring Cars租车 14. Introducing Each Other互相介绍 15. Inviting the Guest to a Dinner邀请赴宴 16. Making Appointments约会 17. Making a Phone Call打电话 18. Meeting at the Airport在 机 场 19. Restaurant Reservations饭店预约 20. Saying Good bye告别 21. Signing a Contract签订合同 22. Taking Minutes会议记录 23. Visiting Factories参观工厂 24. Working out Schedules for Activities安排活动日程 25. An Emergency in the Office办公室里的紧急情况 26. A Proposal for an Exhibition Abroad建议在国外办商展 27. Buying Insurance投保 28. Filing档案管理 29. Going About Financial Matters (Ⅰ)办理银行业务(Ⅰ) 30. Going About Financial Matters (Ⅱ)办理银行业务(Ⅱ) 31. Handling Business Documents处理商业文件 32. Memorandum备忘录 33. Organizing a News Conference for New Products新产品发布会 Part 2 商业英语Commercial English 1. Recommendation产品推荐 2. Helping a Customer with Shopping导购 3. Apologies道歉 4. Showing展示 5. Quality质量 6. Size and Color尺寸和颜色 7. Style样式 8. Price价格 9. Paying the Bill付款 10. Exchange 兑换 11. After?sale Service售后服务 12. Recommending a New Product推荐新产品 Part 3 外贸英语Preliminary Business English 1. At the Customs在海关 2. Calling on a Customer拜访客户 3. Receiving Visitors接待来访者 4. Making an Agenda制定日程 5. Changing Plans改变计划 6. A Business Luncheon商业宴请 7. Visiting a Showroom参观展室 8. At a Trade Fair在商品交易会上 9. Establishing Business Relations建立业务关系 10. Market Research市场调研 11. Advertising广告 12. Sales Promotion促销 13. Patent and Trademark专利与商标 14. Foreign Trade Policy外贸政策 15. Inquiry询盘 16. Offer发盘 17. Counteroffer还盘 18. Talking about Price谈论价格 19. Order订货 20. Delivery交货 21. Shipment装船 22. Packing包装 23. Terms of Payment付款方式 24. Commission佣金 25. Discount折扣 26. Insurance保险 27. Negotiation and Contract谈判与合同 28. Commodity Inspection商品检验 29. Tender投标 30. Sole Agent独家代理 31. Claim索赔 32. Compensation Trade补偿贸易 33. Joint Venture合资企业
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