chapter 1 introducing business munications part 1 internal & external munication part 2 choosing the means of munication part 3 barriers to business munication part 4 principles of effective munication part 5 challenges chapter 2 introducing letters,memos,fax messages & electronic mall part 1 letters part 2 memoranda part 3 fax messages part 4 electronic mall part 5 challenges chapter 3 printed stationery &layout part 1 printed stationery part 2 layout style part 3 layout of letters part 4 layout of memoranda part 5 layout of emall part 6 layout of fax messages part 7 challenges chapter 4 modern business language:some principles part 1 some principles part 2 organisation of information part 3 language review part 4 challenges …… chapter 5 memoranda chapter 6 circulars & notices chapter 7 reports chapter 8 agendas & minutes chapter 9 enquiries & replies chapter 10 quotations,orders & invoices chapter 11 confirmation & acknowledgement chapter 12 invitations & replies chapter 13 collection & payment chapter 14 sales chapter 15 ints & adjustment chapter 16 press releases chapter 17 application & resume chapter 18 offer of employment,acceptance & resignation
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